CSR

Zohorecruit; Coimbatore District; On-site; INR 201,000 - 312,000; Full time

Job summary

VSERVE EBUSINESS SOLUTIONS INDIA PRIVATE LIMITED is seeking a CSR for the night shift in Coimbatore. You will process orders using SAP/CRM, monitor shipments, and provide customers and sales teams with timely updates on orders, quotes, returns, and invoicing.

The role requires handling emails/calls daily and meeting departmental KPIs. The position focuses on data entry accuracy, proactive communication, and problem resolution across internal departments.

Qualifications

• Experience in inbound call center or customer support roles.
• Proficient data entry and accurate documentation.
• Strong communication and email handling skills.

Responsibilities

• Process orders/requests in SAP/CRM via phone or email.
• Monitor shipments and provide order status updates to customers and sales teams.
• Handle credit/debit memos and resolve transactional discrepancies.
• Respond to product inquiries and handle customer payments when needed.
• Maintain KPI targets for call center activities and data entry.

Skills

Customer service

Data entry

Communication

Email handling

Tools

SAP

CRM

ADSI

Job description

VSERVE EBUSINESS SOLUTIONS INDIA PRIVATE LIMITED | Full time

CSR

Coimbatore, India | Posted on 09/10/2026

• Industry E-Commerce/Supply Chain Management
• Date Opened 09/10/2026
• Job Type Full time
• City Coimbatore
• State/Province Tamil Nadu
• Country India

About Us

Vserve Ebusiness Solution is one of the leading providers of e-commerce solutions and product catalog management services. We provide best-in-class services at affordable rates. We can build your brand like ours. With a track record of handling various industries in the US, UK, Europe, and Asia-Pacific, Vserve’s highly experienced team is dedicated to delivering the finest e-commerce solutions with the highest quality of service. With Vserve, you will receive customer satisfaction as we strive to exceed expectations. All in all, Vserve is the ideal partner for you to push your business forward.

erve Ebusiness Solution is one of the leading providers of e-commerce solutions and product catalog management services. We provide best-in-class services at affordable rates. We can build your brand like ours. With a track record of handling various industries in the US, UK, Europe, and Asia-Pacific, Vserve’s highly experienced team is dedicated to delivering the finest e-commerce solutions with the highest quality of service. With Vserve, you will receive customer satisfaction as we strive to exceed expectations. All in all, Vserve is the ideal partner for you to push your business forward.

Job Description

Job : CSR

Shift : Night shift

Location : Coimbatore

Responsibilities:

• Utilize SAP transaction codes / CRM to process orders / requests accurately and efficiently. Enter and update customer orders in the SAP system via phone and email requests, ensuring timely and accurate data entry through necessary communication.
• Monitor order shipments using ADSI software and carrier websites, confirmations, and proof of delivery.
• Provide customers and sales representatives with an update on orders, quotes, returns, product audits, credit, and invoice rebill statuses.
• Inform customers and sales representatives about the progress of open items such as quote and order processing, product audits, and line routes.
• Supply customers and sales representatives with essential account balance details regarding
• Handle credit and debit memo requests per departmental policies.
• Assist in resolving transactional discrepancies and addressing customer complaints to achieve
• Recognize minor discrepancies in shipment delivery dates, product pricing, and quantities, and research to furnish proof of delivery upon request.
• Respond to typical product inquiries as the initial point of contact. May be tasked with handling customer credit card payments.
• Manage and resolve at least 40 Emails / calls daily within an inbound call center setting, engaging with sales representatives, customers and various internal departments.
• Attend and actively participate in departmental training sessions and communication meetings.
• Promptly brings concerns and intricate issues to the attention of the leadership team.
• Sustain consistent performance levels in adherence to established KPIs concerning phone and system usage, while also upholding the quality of work to acceptable standards.
• Make required updates in SAP or the CRM Portal as per the process and its guidelines.