CSR Professional

Vserve; Coimbatore District; On-site; INR 300,000 - 600,000; Full time

Job summary

Vserve in Coimbatore, India seeks a CSR/Order Management specialist to process orders in SAP/CRM, enter data by phone and email, and monitor shipments using ADSI and carrier sites.

Responsibilities include managing invoices, credits, debits, packing slips, order confirmations, and proofs of delivery; updating customers and sales reps on quotes, open items, and payment status; handling 40+ emails/calls daily in a fast-paced inbound center; and escalating complex issues to leadership.

Qualifications

• SAP, CSR, supply chain, order management are required

Responsibilities

• Process orders in SAP/CRM accurately by phone or email
• Update customer orders with timely, accurate data entry
• Monitor shipments using ADSI software and carrier websites
• Manage invoices, credits, debits, packing slips, order confirmations and proofs of delivery
• Provide customers and sales reps with updates on orders, quotes, returns and invoice statuses
• Handle 40+ emails/calls daily in an inbound center
• Maintain KPIs for call and system usage while ensuring quality of work
• Update SAP/CRM portals per guidelines

Skills

SAP

CSR

Supply chain

Order management

Tools

ADSI software

CRM Portal

Job description

Responsibilities

• - Utilize SAP transaction codes / CRM to process orders / requests accurately and efficiently.
• - Enter and update customer orders in the SAP system via phone and email requests, ensuring timely and accurate data entry through necessary communication.
• - Monitor order shipments using ADSI software and carrier websites.
• - Manage document requests including invoices, credits, debits, packing slips, order confirmations, and proof of delivery.
• - Provide customers and sales representatives with an update on orders, quotes, returns, product audits, credit, and invoice rebill statuses.
• - Inform customers and sales representatives about the progress of open items such as quote and order processing, product audits, and line routes.
• - Supply customers and sales representatives with essential account balance details regarding invoices awaiting payment.
• - Handle credit and debit memo requests per departmental policies.
• - Assist in resolving transactional discrepancies and addressing customer complaints to achieve resolution.
• - Recognize minor discrepancies in shipment delivery dates, product pricing, and quantities, and research to furnish proof of delivery upon request.
• - Respond to typical product inquiries as the initial point of contact. May be tasked with handling customer credit card payments.
• - Manage and resolve at least 40 Emails / calls daily within an inbound call center setting, engaging with sales representatives, customers and various internal departments.
• - Attend and actively participate in departmental training sessions and communication meetings.
• - Promptly brings concerns and intricate issues to the attention of the leadership team.
• - Sustain consistent performance levels in adherence to established KPIs concerning phone and system usage, while also upholding the quality of work to acceptable standards.
• - Make required updates in SAP or the CRM Portal as per the process and its guidelines.

Requirements

• SAP, CSR, Supply chain,Order management