Customer Support Representative

RUCKUS Networks; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

RUCKUS Networks in Bengaluru, India is seeking a detail-oriented Order Management specialist with 5+ years of experience to join the Customer Service team. You will manage orders end-to-end, ensure on-time delivery, and coordinate with internal teams to resolve issues.

The role requires SAP SD experience and MS Office proficiency, with opportunities to grow in enterprise product knowledge and contribute to sales and business development.

Qualifications

• Graduate with preferably 5+ years of relevant experience.
• Experience in order processing and order management.
• SAP SD module experience.

Responsibilities

• Follow established procedures to ensure efficient operations.
• Monitor programs to ensure on-time delivery and meet customer expectations.
• Manage orders from receipt through invoicing.
• Resolve customer order issues using process knowledge.
• Provide product literature and documentation when appropriate.
• Report and manage daily metrics.
• Communicate with internal teams on order scheduling.
• Identify opportunities to improve efficiency and customer satisfaction.

Skills

Order processing

Order management

Customer service

Cross-functional collaboration

Education

Graduate degree

Tools

SAP SD

MS Office

Job description

How Youll Help Us Connect the World:

• Follow established procedures to ensure effective and efficient operations within the Customer Service department.


• Monitor programs and processes to ensure on-time delivery and meet customer expectations, while maintaining and developing in-depth knowledge of company systems and processes.


• Manage orders from receipt through invoicing, leveraging supply chain capabilities and current status.


• Resolve customer order issues using process knowledge and problem-solving skills.


• Develop thorough knowledge of Enterprise products and apply it to support internal and external customers, business partners, and the sales organization.


• Provide product literature and documentation when appropriate.


• Report and manage daily metrics.


• Handle inbound/outbound communications regarding order entry, confirmations, acknowledgements, changes, and website inquiries.


• Provide support and backup assistance to peers.


• Communicate with internal teams on order scheduling and potential issues.


• Set customer expectations and priorities for the supply chain.


• Identify opportunities to improve efficiency and enhance customer satisfaction.


• Support quality and warranty processes as needed.


• Guide customers toward higher revenue and margin products when appropriate.


• Participate in ongoing training on products, processes, and business skills.


• Maintain constructive and cooperative relationships with customers, prospects, colleagues, and supervisors.


• Support and participate in overall business development activities.


• Continuously improve communication methods and tools.


• Perform other duties as required by business needs.

Required Qualifications for Consideration:

• Graduate with preferably 5+ years of relevant experience


• Experience in Order processing/Order management.


• SAP (SD) module.

You Will Excite Us If You Have:

• SAP (MM) experience is a good to have.


• Hands on experience in MS Office.