Customer Support Representative

The Job Factory; Bengaluru; On-site; INR 450,000 - 550,000; Full time

Benefits offered by this job

Salary up to 5 LPA

5 Working Days

2 Rotational Week Offs

Cab Facility up to 20 KM

Fast-track career growth opportunities

Supportive and professional work environment

Job summary

The Job Factory is hiring for the position of Technical Support Associate in Bengaluru, India. The role requires handling calls with US/UK customers and providing exceptional technical support.

Successful candidates will possess excellent communication skills, with an emphasis on troubleshooting. Opportunities for fast-track career growth in a supportive environment are offered. Immediate joiners are preferred.

Qualifications

• Freshers and experienced candidates can apply.
• Experience in Technical Support / International Voice Process is preferred.
• Comfortable working in night shifts.

Responsibilities

• Handle inbound and outbound calls with US/UK customers.
• Provide technical assistance and troubleshoot customer concerns.
• Diagnose and resolve basic technical issues effectively.

Skills

Excellent spoken English communication skills

Good troubleshooting and problem-solving skills

Basic computer and technical knowledge

Education

Graduates and Undergraduates eligible

Job description

Hiring: Technical Support Associate (Day Shift)

For More Details
Call: Arfath@ 9008816263 (call or WhatsApp)
Email id : [e-mail]

IMMEDIATE JOINERS ONLY!

About the Role

We are hiring Technical Support Associates for an international voice process. Candidates should possess excellent communication skills and the ability to troubleshoot customer issues while delivering exceptional customer support.

Key Responsibilities

• Handle inbound and outbound calls with US/UK customers
• Provide technical assistance and troubleshoot customer concerns
• Diagnose and resolve basic technical issues effectively
• Deliver professional and customer-focused support
• Maintain accurate records of customer interactions
• Coordinate with internal teams for quick issue resolution

Requirements

• Freshers and experienced candidates can apply
• Experience in Technical Support / International Voice Process is preferred
• Graduates and Undergraduates are eligible
• Excellent spoken English communication skills are mandatory
• Comfortable working in night shifts
• Good troubleshooting and problem-solving skills
• Basic computer and technical knowledge required
• Flexible with rotational week offs

What We Offer

• Salary up to 5 LPA
• 5 Working Days
• 2 Rotational Week Offs
• Cab Facility up to 20 KM
• Fast-track career growth opportunities
• Supportive and professional work environment

For More Details
Call: Arfath @ 9008816263 (call or WhatsApp)
Email id : [e-mail]