Customer support (PE / SPE) - Non Voice

Cognizant; Hyderabad; On-site; INR 260,000 - 420,000; Full time

Job summary

Cognizant Hyderabad is hiring for a Process Executive / Senior Process Executive - Non-Voice in a permanent, work-from-office role. Flexible to rotate shifts, including night shifts, with a target to stay for at least 24 months.

The role involves verifying data per policies, safeguarding client information, and implementing process changes while maintaining high quality and productivity in a fast-paced environment.

Qualifications

• Any graduate is acceptable; field not specified.
• Strong written and verbal communication abilities required.
• Analytical and problem-solving skills.
• Ability to work with high accuracy and attention to detail.
• Willingness to work in rotational shifts, including night shifts.

Responsibilities

• Verify and review information according to defined policies and guidelines.
• Maintain confidentiality and security of client data.
• Research, understand, and implement process changes accurately.
• Adhere to quality and productivity standards and strive to meet targets.
• Follow process norms, procedures, and operational guidelines.

Skills

Communication skills

Analytical thinking

Attention to detail

Flexible shifts

Education

Any Graduate (All Disciplines)

Job description

Job Description Process Executive / Senior Process Executive (Non-Voice)

Designation: Process Executive / Senior Process Executive - Non-Voice
Location: Hyderabad (Permanent Work from Office)
Shift: Rotational Shifts (24x7), including Night Shifts
Educational Qualification: Any Graduate (All Disciplines)

Job Responsibilities

The role includes, but is not limited to:

• Verify and review information in accordance with defined policies and guidelines.
• Follow all compliance, confidentiality, and security measures related to client data.
• Research, understand, and implement process changes and updates accurately.
• Adhere to quality and productivity standards while striving to exceed monthly and annual targets.
• Follow process norms, procedures, and operational guidelines consistently.
• Maintain a high degree of accuracy and attention to detail.
• Work effectively in a dynamic, fast-paced, and constantly evolving environment.
• Ensure timely completion of assigned tasks while meeting process expectations.

Candidate Requirements

• Good written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work with high accuracy and attention to detail.
• Flexible to work in rotational shifts, including night shifts.
• Willingness to work from the Hyderabad office location.
• Commitment to remain with the organization for a minimum of 24 months.

Preferred Fresher Criteria

• Fresh graduates and early-career professionals are welcome to apply.
• For Process Executive roles, candidates who graduated between 2022 and 2026 are preferred.
• Candidates should demonstrate a long-term career interest in business process operations.

Preferred Experience Criteria

• A minimum of 1 year of experience is mandatory. Candidates must possess all required experience-related documents.

Not Preferred

• Candidates planning higher studies soon.
• Candidates aspiring for overseas education, Government jobs, or Core IT career opportunities in the immediate term.

This position offers an excellent opportunity to build a career in business operations while working in a compliance-driven, quality-focused environment.