Executive

Keka Technologies Private Limited; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

AGRIM is seeking a proactive Supply Executive to manage and enhance seller experience on our platform. You will onboard, support, and engage sellers, acting as the primary contact for queries and collaborating with internal teams to resolve issues.

This role rewards clear communication, attention to detail, and a willingness to learn. Location: Gurgaon. Working six days a week with opportunities to grow as AGRIM transforms the agri-input marketplace.

Qualifications

• Bachelor’s degree in business, communication, engineering or related field.
• 0.5–2 years in seller support or onboarding.
• Strong communication and interpersonal skills with sellers.
• Ability to manage orders, payments, and operations queries.
• Experience with mobile apps and digital platforms; able to train others.
• Problem solving with cross-team coordination.
• Proficient in Excel/Google Sheets and basic data tracking.
• Familiarity with e-commerce or B2B platforms a plus.
• Curiosity and adaptability; willingness to learn.

Responsibilities

• Respond to seller inquiries about listings, orders, payments, returns, and accounts.
• Maintain clear communication with sellers and coordinate with internal teams.
• Engage sellers on the app with regular training and support.
• Collect seller feedback on app, policies, and processes; share insights.
• Assist sellers with onboarding, app setup, SKU creation, and activation.

Skills

Ownership

Delivery Excellence

Adaptability

Education

Bachelor’s degree in business, communication, engineering or related field

Tools

Excel

Google Sheets

Job description

What's Agrim doing? In a perfect world, we would take products from the manufacturers and deliver them directly to the farmers, like how Swiggy and Zomato deliver food. But it's too expensive for farmers to do that. Plus, farmers also need advice on farming, which requires local knowledge. So, we're creating a platform for local shops that farmers trust. We're making a system where stores can get the farming supplies they need just-in-time. We offer a big selection of 20,000+ products to these stores, which is way better than other options. We use technology to keep our costs low, stay asset-light and make sure we can reach every part of the country. We're focused on making things better bit by bit and letting compounding do the magic.

Our Vision:

In India, there are 140M+ farmers who are served by 1M+ agri-input retailers for all their agri-input needs.

These retailers are the backbone of the overall value chain and primarily rely on:

• Deep understanding of local consumption patterns
• Strong relationships with farmers
• Offering of short-term credit

However, there are key challenges for retailers that limit their business growth:

We, at Agrim, are re-imagining this $50bn market. We want to transform the traditional supply chain and infuse it with technology, modern retail best practices & data science for credit underwriting.

About the Role

Agrim’s Supply Team is looking for a proactive and customer-focused individual to manage and enhance our seller experience as Supply Executive. This role involves close interaction with sellers to ensure they are effectively onboarded, supported, and engaged on our platform. You will act as the primary point of contact for seller queries and will collaborate with internal teams to resolve issues and drive improvements. This role is ideal for someone who enjoys working closely with partners, is detail-oriented, and has a passion for enabling business success through strong communication and support.

Responsibilities

• Response to seller enquires: Actively address seller questions and concerns related to product listings, orders, payments, returns, and account-related issues.
• Communication & Collaboration: Maintain clear and effective communication with sellers, while also collaborating with other internal teams to resolve issues.
• App Engagement & Training: Ensure effective seller usage of the app through regular training and support.
• Feedback Collection - Collect seller feedback on app, policies, and processes; share insights to drive improvements.
• Helping Sellers in Onboarding Journey: Support sellers with onboarding, app setup, SKU creation, and ensure smooth activation by resolving issues and clarifying processes.

Qualifications

• Bachelor’s degree in business, communication, engineering or a related field.
• 0.5 - 2 years of experience in seller support, onboarding, or customer support roles.
• Strong communication and interpersonal skills to engage effectively with sellers.
• Ability to manage and resolve queries related to orders, payments, and operations.
• Comfortable using mobile apps and digital platforms; ability to train others on the same.
• Problem-solving mindset with the ability to coordinate across teams for issue resolution.
• Proficient in Excel/Google Sheets and basic data tracking/reporting.
• Familiarity with e-commerce or B2B platforms is a plus.
• A true Generalist with keen curiosity, willingness to learn new skills and adapting new environments.
• Knowledge of agricultural products, market dynamics, and customer needs and preferences is a plus.

Location: Gurgaon

Working: 6 Days a Week

At AGRIM, we’re transforming the agri-inputs platform. If you’re up for the challenge, let’s grow together!

Required Skills

Ownership Delivery Excellence Adaptability