Customer Support Intern

Realty of India; Dadri; On-site; INR 180,000 - 320,000; Full time

Job summary

Realty of India in Uttar Pradesh invites an onboarding support specialist to guide new clients through the setup and login process. You will explain platform features, coordinate steps, and ensure a smooth entry experience.

You will follow up to confirm completion, resolve login issues, handle queries, and escalate when needed, delivering clear, professional service to help clients start using the platform confidently.

Responsibilities

• Contact clients via phone or virtual meeting to assist them with the onboarding process.
• Explain the onboarding process, platform features, and required steps in a simple and professional manner.
• Follow up with clients to confirm whether they have successfully completed their onboarding.
• Guide clients through login-related issues and ensure they can access their accounts without difficulty.
• Address client queries and provide timely resolutions or elevate issues to the concerned team when required.

Job description

• Contact clients via phone or virtual meeting to assist them with the onboarding process.
• Explain the onboarding process, platform features, and required steps in a simple and professional manner.
• Follow up with clients to confirm whether they have successfully completed their onboarding.
• Guide clients through login-related issues and ensure they can access their accounts without difficulty.
• Address client queries and provide timely resolutions or elevate issues to the concerned team when required.