Customer Support Executive

Saawahi IT Solution LLP; India; On-site; INR 279,000 - 446,400; Full time

Benefits offered by this job

Mentor support

Structured training

Collaborative team environment

Job summary

Saawahi IT Solution LLP is seeking individuals for customer support roles where you will address inquiries and resolve issues for customers. This position offers practical experience through real projects, mentorship, and training to support your professional growth.

Applicants should have excellent communication skills, strong interpersonal skills, and a customer-first attitude. This role is perfect for those eager to learn and work collaboratively in a supportive team environment.

Qualifications

• Ability to communicate effectively with customers.
• Strong customer-first attitude and patience.
• Willingness to learn new software and processes.

Responsibilities

• Assist customers by addressing inquiries and resolving issues.
• Provide excellent support while learning day-to-day operations.

Skills

Excellent verbal and written communication skills in English

Strong interpersonal skills

Ability to handle customer queries

Basic understanding of customer support tools

Problem-solving abilities

Organizational and time management skills

Familiarity with MS Office

Eagerness to learn and adapt

Ability to work both independently and as part of a team

Positive attitude

Tools

Zendesk

Freshdesk

Job description

Assist customers by addressing inquiries, resolving issues, and providing excellent support while learning day-to-day operations.

What We Offer

Practical Experience on Real Projects

Gain hands-on experience by working on live projects that enhance your professional skills and build your portfolio.

Mentor Support, Training, and Development

Receive guidance from experienced mentors along with structured training to support your growth & learning journey.

Collaborative Team Environment

Be part of a team where you not only complete tasks but also share ideas, learn from each other, & grow together.

Requirements/Skills

• Excellent verbal and written communication skills in English
• Strong interpersonal skills with a customer-first attitude
• Ability to handle customer queries via phone, email, or chat
• Basic understanding of customer support tools (e.g., Zendesk, Freshdesk, or CRM systems)
• Good problem-solving and active listening abilities
• Ability to stay calm and professional under pressure
• Strong organizational and time management skills
• Familiarity with MS Office (Word, Excel, Outlook) and online communication tools
• Eagerness to learn and adapt to new processes or software
• Ability to work both independently and as part of a team
• Positive attitude, patience, and willingness to go the extra mile for customers

How to become part of the team

• Share your resume with us.
• Meet us for an interview to showcase your skills.
• Accept our job offer and start your journey with us!