Consultation Executive

Astrotalk; Dadri; On-site; INR 300,000 - 520,000; Full time

Job summary

Astrotalk is seeking professionals in Dadri, Uttar Pradesh, India to engage with clients via chat, call, and video consultations on our platform. The role focuses on understanding client needs and delivering a smooth, professional consultation experience while maintaining strict confidentiality and platform guidelines.

The candidate will build strong client relationships through effective communication, ensure timely responses, and monitor performance metrics to meet quality standards.

Responsibilities

• Engage with clients through chat, call, and video-based interactions on the platform.
• Understand client requirements and ensure a smooth, professional, and high-quality consultation experience.
• Build strong client relationships through effective communication and consistent engagement.
• Maintain confidentiality and adhere to all platform and company guidelines.
• Ensure timely responsiveness and a positive client experience across all interactions.
• Monitor and maintain performance metrics and quality standards as defined by the company.
• Stay updated with platform processes, policies, and best practices to deliver a seamless experience.

Job description

Key Responsibilities

1. Engage with clients through chat, call, and video-based interactions on the platform.


2. Understand client requirements and ensure a smooth, professional, and high-quality consultation experience.


3. Build strong client relationships through effective communication and consistent engagement.


4. Maintain confidentiality and adhere to all platform and company guidelines.


5. Ensure timely responsiveness and a positive client experience across all interactions.


6. Monitor and maintain performance metrics and quality standards as defined by the company.


7. Stay updated with platform processes, policies, and best practices to deliver a seamless experience.