Customer Support Executive US Taxation - US Voice Process

Stone Mark Tax Llc; Hyderabad; On-site; INR 300,000 - 520,000; Full time

Job summary

Stone Mark Tax Llc in Hyderabad is hiring for a US client communication role. You will handle calls, emails, and messages, explain our services, and coordinate with the tax preparation team.

Freshers are welcome; strong spoken and written English is essential; night shifts from the office; prior US tax experience not mandatory but preferred.

Salary depends on communication skills and experience, with performance-based incentives.

Qualifications

• Excellent spoken and written English.
• Experience with US voice processes or international customer support is preferred.
• Freshers with strong communication skills are welcome.

Responsibilities

• Communicate with US clients through calls, emails and messages.
• Handle inbound enquiries and follow-ups with prospective and existing clients.
• Explain services, process, document requirements and next steps clearly.
• Coordinate with the tax preparation team to address client queries.
• Maintain accurate records of conversations, documents and follow-ups.
• Meet agreed service, follow-up and conversion targets.

Skills

English proficiency

US client communication

Night shift readiness

Active listening

Job description

Key responsibilities

• Communicate with US clients through calls, emails and messages.


• Handle inbound enquiries and outbound follow-ups with prospective and existing clients.


• Explain our services, process, document requirements and next steps clearly.


• Coordinate with the tax preparation team to address client queries.


• Maintain accurate records of conversations, documents and follow-ups.


• Meet agreed service, follow-up and conversion targets.

Who can apply

• Candidates with strong spoken and written English, clear pronunciation and good listening skills.


• Experience in US voice processes, international customer support, BPO or client servicing is preferred.


• Freshers with excellent communication skills are welcome.


• Applicants should be comfortable speaking with US clients and working night shifts from the office.


• Basic computer, email and documentation skills are required.

Prior US taxation experience is not mandatory. The primary focus is client communication and process support; tax return preparation is not the main responsibility.

Compensation

Salary based on communication skills and relevant experience, plus performance-based incentives.