Customer Support Executive

Dhruv Tax Consulting; Hyderabad; On-site; INR 300,000 - 520,000; Full time

Job summary

Dhruv Tax Consulting Pvt. Ltd. in Hyderabad is seeking detail-oriented candidates to join our non-voice backend team. The role focuses on reviewing client documents, data entry, and supporting U.S. tax operations with accuracy.

Ideal candidates have good English, strong analytical skills, and a willingness to learn US tax processes. Freshers and those with related experience may apply; night shift is required.

Qualifications

• Good written English
• Strong analytical skills
• High attention to detail
• Basic knowledge of MS Excel
• Willingness to learn U.S. tax processes
• Comfortable working in US Night Shift

Responsibilities

• Review and process client information and supporting documents.
• Accurately enter, verify, and maintain data in internal systems.
• Review documents for completeness, accuracy, and consistency.
• Assist with U.S. tax-related backend processes as per company guidelines.
• Identify missing or inconsistent information and coordinate with the relevant team for clarification.
• Maintain proper documentation and client records.
• Follow company procedures, quality standards, and data confidentiality requirements.
• Complete assigned tasks accurately and within deadlines.
• Coordinate with Team Leads and Managers when required.

Job description

• Job Title: Tax Associate
• Work Location: Shaikpet, Hyderabad
• Shift Timings: 9:00 PM 6:00 AM IST
• Working Days: Monday to Saturday (Sunday off)
• Cab Facility: Not provided
• Job Type: Full-time, On-site

Job Description:

Dhruv Tax Consulting Pvt. Ltd. is looking for detail-oriented and motivated candidates to join our team for a non-voice backend process. The role involves reviewing client documents, processing information, maintaining accurate records, and supporting U.S. tax-related operations. The ideal candidate should have good attention to detail, strong analytical skills, and a willingness to learn.

Key Responsibilities:

• Review and process client information and supporting documents.
• Accurately enter, verify, and maintain data in internal systems.
• Review documents for completeness, accuracy, and consistency.
• Assist with U.S. tax-related backend processes as per company guidelines.
• Identify missing or inconsistent information and coordinate with the relevant team for clarification.
• Maintain proper documentation and client records.
• Follow company procedures, quality standards, and data confidentiality requirements.
• Complete assigned tasks accurately and within deadlines.
• Coordinate with Team Leads and Managers when required.

Requirements:

• Education: B.Com / MBA or equivalent qualification.
• Good written English and basic communication skills.
• Strong attention to detail and accuracy.
• Basic knowledge of accounting, finance, or taxation is an advantage.
• Good analytical and problem-solving skills.
• Basic knowledge of MS Excel and computer applications.
• Freshers and candidates with relevant experience may apply.
• Willingness to learn U.S. tax processes and company-specific procedures.
• Comfortable working in the US Night Shift.

Why Join Us?

• Exposure to international/U.S. tax processes.
• Opportunity to develop accounting, finance, and taxation skills.
• Structured training and supportive work environment.
• Professional growth opportunities in a stable and growing organization.