International Voice Process - ( Tax Analyst )

Xonobics It Services; Hyderabad; On-site; INR 350,000 - 900,000; Full time

Job summary

Xonobics It Services in Hyderabad, India is seeking a US Tax Analyst (Calling/Support) to interact with US-based taxpayers by phone and digital channels. You will explain tax drafts, gather documents, and guide clients through IRS processes.

Responsibilities include client calls, data gathering, CRM updates, and ensuring compliance with US tax workflows and privacy standards. Night shifts to align with US business hours may be required.

Qualifications

• Experience in US taxation (calling, customer support, or basic tax preparation).
• Excellent verbal communication with a clear US accent.
• Basic familiarity with US tax concepts and Form 1040.
• Proficient in office software and CRM/ticketing tools.
• Willingness to work night shifts to align with US hours.

Responsibilities

• Call US clients to explain Form 1040, draft filings, or discuss financial details.
• Answer inbound/outbound calls and emails regarding tax returns, documentation requests, and basic tax rules.
• Collect missing details, clarify financial data, and coordinate with internal tax preparation teams.
• Update CRM or ticketing tools with detailed call logs and client responses.
• Ensure client interactions adhere to basic US tax workflows and data privacy standards.

Skills

US tax knowledge

Communication skills

Tax forms (1040) understanding

Office software & CRM

Night shifts

Tools

CRM systems

Ticketing tools

Job description

Role Overview :

The US Tax Analyst (Calling/Support) interacts directly with US-based individual or business taxpayers over the phone and via digital channels to explain tax drafts, collect missing documents, and guide clients through the IRS tax preparation process.

Key Responsibilities :

• Client Calling & Communication: Call US clients to explain Form 1040 (individual income tax returns), draft tax filings, or discuss financial details

• Query Resolution: Answer inbound/outbound calls and emails regarding tax returns, documentation requests, and basic tax rules.

• Information Gathering: Collect missing details, clarify financial data, and coordinate with internal tax preparation teams.

• Data Management: Update Customer Relationship Management (CRM) or ticketing tools with detailed call logs and client responses.

• Compliance Support: Ensure client interactions adhere to basic US tax workflows and data privacy standards.

Requirements & Qualifications :

• Experience: Prior work experience in US taxation (calling, customer support, or basic tax preparation).

• Communication Skills: Excellent spontaneous verbal communication, active listening, and a clear accent/articulation suited for US voice processes.

• Technical Knowledge: Basic familiarity with US individual tax concepts (such as Form 1040) and IRS document guidelines.

• Computer Skills: Basic proficiency in office software, email, and CRM/ticketing tools.

• Shift Flexibility: Willingness to work in night shifts to align with US business hours.