Customer Support Executive - Travel Process

Sky On Deal Travels; Gurugram District; On-site; INR 300,000 - 450,000; Full time

Job summary

Sky On Deal Travels is hiring experienced Customer Service Executives for a UK Travel Process in Gurugram District, Haryana, India. Candidates must have a customer-focused approach and excellent communication skills. The role involves handling customer queries, managing bookings, and providing support on travel-related issues.

The ideal candidate should have a minimum of 6 months experience in Customer Service and mandatory GDS knowledge (Amadeus or Galileo). Willingness to work in 24x7 shifts is required.

Qualifications

• Minimum 6 months of experience in Customer Service (Voice).
• Mandatory GDS knowledge (Amadeus or Galileo).
• Strong communication and interpersonal skills.

Responsibilities

• Handle inbound/outbound customer inquiries with professionalism.
• Provide excellent customer service and resolve travel-related issues.
• Manage bookings, schedule changes, and itinerary updates using GDS.

Skills

Excellent communication skills

Customer-focused approach

GDS knowledge (Amadeus or Galileo)

Multitasking abilities

Strong interpersonal skills

Job description

We are hiring experienced Customer Service Executives for a UK Travel Process. The ideal candidate should possess excellent communication skills, a customer-focused approach, and experience handling travel-related customer queries and support requests.

Key Responsibilities

• Handle inbound/outbound customer inquiries with professionalism.
• Provide excellent customer service and resolve travel-related issues.
• Manage bookings, schedule changes, and itinerary updates using GDS.
• Support after-sales service, back-end operations, and customer retention.
• Coordinate with internal teams and maintain accurate records.

Required Candidate Profile

• Minimum 6 months of experience in Customer Service (Voice).
• Mandatory GDS knowledge (Amadeus or Galileo).
• Understanding of schedule changes and itinerary history.
• Strong communication and interpersonal skills.
• Experience in after-sales service, operations, and customer retention.
• Ability to handle multitask and work under pressure.
• Willingness to work in 24x7 shifts