Customer Support Executive (Services Industry)

Ezist; Hyderabad; On-site; INR 300,000 - 540,000; Full time

Job summary

Ezist, based in Hyderabad, India, is seeking a customer success professional to manage complaints and drive timely resolutions. The role involves delivering B2B and B2C support via phone, email and chat, while coordinating field services and repairs with the team to ensure high service levels.

As part of the Customer Success, Service & Operations team, you will help maintain strong customer relationships and contribute to a robust service history and asset tracking through the platform.

Responsibilities

• Manage customer complaints & requests
• Maintain high NPS score through timely resolutions
• Provide exceptional B2B/B2C support via phone, email & chat
• Coordinate field services & repairs with team

Job description

Responsibilities

• Manage customer complaints & requests
• Maintain high NPS score through timely resolutions
• Provide exceptional B2B/B2C support via phone, email & chat
• Coordinate field services & repairs with team

Role Category

Customer Success, Service & Operations - Other

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

Ezist is a technology-led service company that helps businesses and households manage repairs and maintenance. Through our platform, we track assets, warranties, and service history. Through our Hyderabad, Ezist deliver on-ground repairs.