Customer Support Executive - Semi voice

Tradejini Financial Services; Bengaluru; On-site; INR 200,000 - 320,000; Full time

Job summary

Tradejini Financial Services in Bengaluru seeks a customer support specialist to assist clients with trading, account, and platform-related queries via email, chat, tickets, and voice calls.

The role requires 1–3 years in customer support, strong English communication, and familiarity with stock market basics. Kannada/Hindi knowledge is preferred, with a readiness to engage in a target-driven environment.

Qualifications

• 1–3 years of experience in customer support/BPO/stock market support preferred.
• Good communication skills in English.
• Kannada/Hindi preferred; other regional languages are an advantage.
• Basic knowledge of stock market, trading, Demat, and brokerage services is preferred.
• Comfortable working in a target-driven support environment.

Responsibilities

• Handle customer queries through email, chat, and support tickets.
• Provide limited voice support for customer issues when required.
• Assist customers with trading platforms, account-related queries, and basic troubleshooting.
• Coordinate with internal teams to resolve customer issues.
• Maintain accurate records of customer interactions and follow up on pending queries.
• Ensure a positive customer experience and timely resolution.

Skills

Communication skills

Stock market knowledge

Kannada/Hindi language

Job description

Role Overview:

Join Tradejinis Support Team and assist customers with trading, account, and platform-related queries through email, chat, tickets, and voice interactions.

Key Responsibilities:

• Handle customer queries through email, chat, and support tickets.
• Provide limited voice support for customer issues when required.
• Assist customers with trading platforms, account-related queries, and basic troubleshooting.
• Coordinate with internal teams to resolve customer issues.
• Maintain accurate records of customer interactions and follow up on pending queries.
• Ensure a positive customer experience and timely resolution.

Requirements:

• 1 to 3 years of experience in customer support/BPO/stock market support preferred.
• Good communication skills in English.
• Kannada/Hindi preferred; other regional languages are an advantage.
• Basic knowledge of stock market, trading, Demat, and brokerage services is preferred.
• Comfortable working in a target-driven support environment.

NISM Certification:

NISM Series VIII Equity Derivatives Certification will be an added advantage.

Why Join Tradejini?

• Opportunity to build a career in the stock market & fintech industry.
• Work with an experienced Support Team.
• Exposure to trading platforms and financial products.