Customer Support Executive

Buildwealth Technologies; Bengaluru; On-site; INR 280,000 - 360,000; Full time

Job summary

Buildwealth Technologies in Bengaluru invites applications for a Support Agent role. The position involves a semi-voice support process communicating with partners and customers across HelpDesk, email, phone, and social media.

You will explain products and resolve concerns to ensure high customer satisfaction while gradually learning Wealth Management concepts. The role requires BFSI customer support experience, strong communication, and fluency in English and Hindi, with willingness to work in

Qualifications

• Minimum 2 years of customer support experience in BFSI sector.
• Good verbal and written communication with typing speed at least 30 WPM.
• Good telephone etiquette and ability to follow SOPs and scripts.
• Knowledge of financial products like mutual funds, insurance, and stocks.
• Experience in mutual funds, KYC, or stock broking operations.
• Fluency in English and Hindi; more languages a plus.
• Willingness to work in rotational shifts and week-offs.

Responsibilities

• Receive incoming calls from partners and customers and resolve queries/complaints.
• Respond to queries/complaints via tickets/chats from partners, customers, and relationship managers.
• Out-call RMs, partners, and customers when needed.
• Explain and educate on tools and products to RMs, partners, and customers.
• Provide exceptional partner/customer service.

Skills

Customer support

Communication skills

Typing speed 30 WPM

Telephone etiquette

SOP adherence

Financial products knowledge

English & Hindi fluency

Shift work

Job description

The Role: Support Agent

This is a semi-voice process. As a support agent, you will interact with partners and customers on behalf of the organization through support channels such as the HelpDesk, emails, phone, and social media platforms. You will provide customers with information on products and services and resolve any problems the customers might face to ensure high customer satisfaction. You will also get to learn about Wealth Management over time.

Responsibilities

• 1. Receive incoming calls of Partners and Customers and resolve their queries/complaints.
• 2. Respond to queries/complaints of Partners,Customers&RMs received via tickets/chats.
• 3. Out-call the RMs, Partners, and Customers when needed (as per business requirements).
• 4. Explain / Educate the RMs, Partners, and Customers on our tools and products.
• 5. Provide exceptional Partner / Customer service.

Requirements

• 1. Minimum 2 years of customer support experience in the BFSI sector.
• 2. Good verbal & written communication skills with min.30 words per minute typing speed
• 3. Good Telephone etiquette and ability to follow SOP and scripts
• 4. Knowledge of financial products like MF, Insurance, and stocks
• 5. Experience in MF or KYC or stock broking operations
• 6. Fluency in English and Hindi (Fluency in more languages will be a plus)
• 7. Willingness to work in rotational shifts & week offs.