Customer Support Executive

Tradejini Financial Services Pvt Ltd.; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Tradejini Financial Services Pvt Ltd. in Bengaluru invites an early-career Customer Support executive to handle queries via phone, email, chat, and WhatsApp, ensuring prompt, accurate responses and high customer satisfaction.

You will collaborate with internal teams to resolve issues and maintain records. The role requires 1–2 years in a customer-facing position, excellent English communication, and optional knowledge of Kannada, Hindi, Telugu, Tamil, or Malayalam.

Qualifications

• 1–2 years in Customer Support or similar role.
• Excellent verbal and written communication in English.
• Proficiency in Kannada, Hindi, Telugu, Tamil or Malayalam preferred.
• Strong interpersonal, listening, and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Good computer knowledge and typing skills.
• Customer-first attitude and professional approach.

Responsibilities

• Handle customer queries through phone, email, chat, and WhatsApp.
• Provide prompt, accurate, and professional customer support.
• Resolve customer concerns while maintaining high satisfaction.
• Escalate complex issues to relevant teams and follow up until resolution.
• Maintain accurate records of interactions and support activities.
• Coordinate with internal teams for timely issue resolution.
• Meet service quality standards and response time targets.
• Build positive relationships with customers by delivering exceptional service.

Skills

1–2 years experience

English proficiency

Regional languages

Multitask

Typing skills

Customer-first mindset

Education

Bachelor's degree

Job description

Key Responsibilities

• Handle customer queries through phone, email, chat, and WhatsApp.
• Provide prompt, accurate, and professional customer support.
• Resolve customer concerns while ensuring a high level of customer satisfaction.
• Escalate complex issues to the appropriate teams and follow up until resolution.
• Maintain accurate records of customer interactions and support activities.
• Coordinate with internal teams to ensure timely issue resolution.
• Meet service quality standards and response time targets.
• Build positive relationships with customers by delivering exceptional service.

Required Skills

• 1–2 years of experience in Customer Support, Customer Service, Voice Process, or a similar customer-facing role.
• Excellent verbal and written communication skills in English.
• Proficiency in one or more regional languages such as Kannada, Hindi, Telugu, Tamil, or Malayalam will be an added advantage.
• Strong interpersonal, listening, and problem-solving skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Good computer knowledge and typing skills.
• Positive attitude with a customer-first approach.

Preferred Qualifications

• Bachelor's degree in any discipline.
• Candidates from any industry are welcome to apply, provided they have excellent communication skills and relevant customer support experience.
• Experience in BFSI, FinTech, Banking, BPO, E-commerce, Telecom, Healthcare, Hospitality, or any customer-facing industry will be an added advantage.

Why Join Tradejini?

• Opportunity to build your career with a fast-growing fintech and stock broking company.
• Friendly, supportive, and collaborative work environment.
• Continuous learning and career growth opportunities.
• Exposure to the financial services and capital markets industry.

Note

• Only immediate joiners will be considered.
• Candidates residing in or around Jayanagar, Bengaluru will be given preference.
• If you're looking for a better career opportunity with a growing organisation, we'd love to hear from you.

Working Hours

• Monday to Saturday
• 8:30 AM – 6:00 PM
• Weekly Off: All Sundays