Customer Support Executive - Semi voice

Tradejini Financial Services Pvt Ltd.; Bengaluru; On-site; INR 400,000 - 650,000; Full time

Job summary

Tradejini Financial Services Pvt Ltd. is seeking a customer support specialist to handle inquiries via email, chat, tickets, and voice. You will assist customers with trading platforms, accounts, and troubleshooting in a target-driven environment.

The role emphasizes strong English communication, with Kannada/Hindi preferred and basic stock market knowledge. NISM certification is advantageous, and you will be part of a growing fintech-focused support team based in Bengaluru.

Qualifications

• 1 to 3 years of experience in customer support/BPO/stock market support preferred.
• Good communication skills in English.
• Kannada/Hindi preferred; other regional languages are an advantage.
• Basic knowledge of stock market, trading, Demat, and brokerage services is preferred.
• NISM Certification: NISM Series VIII Equity Derivatives Certification will be an added advantage.

Responsibilities

• Handle customer queries through email, chat, and support tickets.
• Provide limited voice support for customer issues when required.
• Assist customers with trading platforms, account-related queries, and basic troubleshooting.
• Coordinate with internal teams to resolve customer issues.
• Maintain accurate records of customer interactions and follow up on pending queries.
• Ensure a positive customer experience and timely resolution.

Skills

Customer support

Communication skills

English proficiency

Kannada/Hindi

Stock market basics

Target-driven

Job description

Role Overview:

Join Tradejinis Support Team and assist customers with trading, account, and platform-related queries through email, chat, tickets, and voice interactions.

Key Responsibilities:

• Handle customer queries through email, chat, and support tickets.
• Provide limited voice support for customer issues when required.
• Assist customers with trading platforms, account-related queries, and basic troubleshooting.
• Coordinate with internal teams to resolve customer issues.
• Maintain accurate records of customer interactions and follow up on pending queries.
• Ensure a positive customer experience and timely resolution.

Requirements:

• 1 to 3 years of experience in customer support/BPO/stock market support preferred.
• Good communication skills in English.
• Kannada/Hindi preferred; other regional languages are an advantage.
• Basic knowledge of stock market, trading, Demat, and brokerage services is preferred.
• Comfortable working in a target-driven support environment.

NISM Certification: NISM Series VIII Equity Derivatives Certification will be an added advantage.

Why Join Tradejini?

• Opportunity to build a career in the stock market & fintech industry.
• Work with an experienced Support Team.
• Exposure to trading platforms and financial products.