Customer Support Executive – Outbound Sales Calling

Merago Inc.; Bengaluru; On-site; INR 260,000 - 380,000; Full time

Job summary

Merago Healthcare Technologies Private Limited on MG Road, Bengaluru, is seeking a confident Customer Support Executive - Outbound Sales Calling to join our team. You will make outbound calls, understand customer requirements, and explain our products and services to generate sales opportunities and convert leads into sales.

The role requires excellent English and Kannada communication, strong negotiation and follow-up skills, and the ability to work independently or in a team.

Qualifications

• Excellent English and Kannada communication.
• Experience in customer support or telesales is a plus.
• Ability to meet daily/weekly targets and handle objections.

Responsibilities

• Make outbound calls to customers.
• Understand customer requirements and provide relevant information.
• Explain products and services clearly to customers.
• Generate sales opportunities through outbound calling.
• Follow up with interested customers and leads.
• Convert qualified leads into sales.
• Handle customer queries, objections, and concerns professionally.
• Build and maintain positive customer relationships.
• Maintain accurate records of calls, leads, and follow-ups in the CRM.
• Achieve daily, weekly, and monthly calling and sales targets.
• Coordinate with internal teams as required.
• Ensure a positive and professional customer experience.

Skills

English communication

Kannada communication

Outbound calling

Negotiation

Team player

Problem solving

Self-motivated

Basic computer knowledge

Job description

Employment Type: Full-time

Work Mode: Work from Office

Job Description

Company: Merago Healthcare Technologies Private Limited

Location: MG Road, Bengaluru

Employment Type: Full-time

Work Mode: Work from Office

Job Description

Merago Healthcare Technologies Private Limited is looking for a confident, energetic, and customer-focused Customer Support Executive - Outbound Sales Calling to join our team at MG Road, Bengaluru.

The candidate will be responsible for making outbound calls to customers, understanding their requirements, explaining our products and services, generating sales opportunities, following up with customers, and converting leads into successful sales.

Roles & Responsibilities

• Make outbound calls to prospective and existing customers.
• Understand customer requirements and provide relevant information.
• Explain products and services clearly to customers.
• Generate sales opportunities through outbound calling.
• Follow up with interested customers and leads.
• Convert qualified leads into successful sales.
• Handle customer queries, objections, and concerns professionally.
• Build and maintain positive customer relationships.
• Maintain accurate records of calls, leads, and follow-ups.
• Update customer information in the CRM/company system.
• Achieve daily, weekly, and monthly calling and sales targets.
• Coordinate with internal teams whenever required.
• Ensure a positive and professional customer experience.

Required Skills & Qualifications

• Excellent communication skills in English and Kannada.
• Ability to confidently communicate with customers over the phone.
• Good convincing and negotiation skills.
• Strong customer-handling and interpersonal skills.
• Good listening and problem-solving abilities.
• Strong follow-up skills.
• Target-oriented and self-motivated.
• Basic computer knowledge.
• Comfortable making regular outbound calls.
• Ability to work independently as well as in a team.

Experience

Candidates with experience in customer support, outbound calling, telecalling, telesales, inside sales, lead generation, or business development will be preferred.

• Freshers with good English and Kannada communication skills are also welcome to apply.