Chat Support For International process (Delhi NCR)

Ayka Communication; Dadri, New Delhi, Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

Ayka Communication in India is hiring for a Customer Service Executive to handle chat and voice interactions for our telecom partner's enterprise customers. The role requires graduation with relevant chat/voice customer service experience, fluent Hindi and English, and willingness to work in 24/7 rotational shifts with 5 days of work and rotational offs; office-based in Dadri, Uttar Pradesh.

Candidates should be comfortable traveling on their own as needed and able to maintain high service

Qualifications

• This is a premium Chat/Voice process for enterprise customers; experience in chat/voice customer service is required.
• Graduation with relevant experience in chat/voice customer service is mandated.
• Flexibility to work in rotational shifts and 5 days per week.

Responsibilities

• Contacting existing and prospective customers to address queries and gather information.
• Understanding customer needs by asking targeted questions and providing product/service resolutions.
• Resolve customer issues related to products and services for enterprise clients.

Skills

Chat/Voice support

Customer service

Communication skills

Hindi-English bilingual

Education

Graduation

Job description

International Chat/Voice Process is hiring for the Customer Service Executive.

Post: Customer Service Executive / Customer Support Executive (Chat/Voice Process)

Process:- Voice Process / Chat Process (Chat/Voice Process)

Note:- Work From Office.

Salary :- 3 Lack CTC to 6 Lack CTC

Language Mandatory:-

Hindi & English Communication.

Roles and Responsibilities

• This is a premium Chat/Voice process for enterprise business of our telecom partner(Customer Service)
• Grad with Relevant experience (Chat/Voice Customer service Exp) mandate .
• Flexible to work in any shift Rotational .
• Working days 5 days working
• Candidate should be Ok with Rotational Offs. Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off.
• Contacting existing customers as well as prospective customers
• Obtaining customer information and other relevant data.
• Asking questions to the customer and understanding their need
• Resolving customer queries and issues related to the products and service.

Note:- 5 days Working and 2 Week Rotational Off

24/7 Rotational Shifts (Male & Female both)