Customer Support / Voice / Technical Support / Inbound / Outbound /BPO

Rivera Manpower Services; Bengaluru; On-site; INR 250,000 - 350,000; Full time

Job summary

Rivera Manpower Services in Bangalore is seeking a Customer Support Executive - Voice Process to handle both domestic and international voice calls. Freshers and experienced candidates can apply, with a readiness to work in rotational shifts and a day/night schedule.

The role emphasizes clear communication, problem solving, and adherence to process guidelines while delivering quality customer service and accurate information.

Qualifications

• Excellent verbal and written communication skills.
• Good listening and customer-handling skills.
• Willingness to work in rotational shifts.
• Freshers welcome with good communication skills.
• Qualification: 10+2 / Diploma / Graduate

Responsibilities

• Handle customer queries through voice calls.
• Provide accurate information and resolve customer concerns.
• Maintain professional communication with customers.
• Handle escalations and provide appropriate solutions.
• Meet quality, productivity and customer satisfaction targets.
• Maintain proper call documentation and follow process guidelines.

Job description

HIRING BPO VOICE PROCESS

Immediate Openings | Freshers & Experienced

Position: Customer Support Executive - Voice Process
Process: Domestic / International Voice Process
Qualification: 10+2 / Diploma / Graduate
Experience: Freshers & Experienced candidates can apply
Location: Bangalore
Shift: Rotational / Day / Night shifts depending on process
Work Mode: Work from Office
Salary: Competitive package + Incentives

Key Responsibilities

• Handle customer queries through voice calls.
• Provide accurate information and resolve customer concerns.
• Maintain professional communication with customers.
• Handle escalations and provide appropriate solutions.
• Meet defined quality, productivity and customer satisfaction targets.
• Maintain proper call documentation and follow process guidelines.

Requirements

• Excellent verbal and written communication skills.
• Good listening and customer-handling skills.
• Customer-centric approach.
• Willingness to work in rotational shifts.
• Basic computer knowledge.
• Freshers with good communication skills are welcome.

Interview Process

HR Round Communication Assessment Operations Round

Location: Bangalore
Joining: Immediate / Short Notice