Customer Support Executive

CIEL HR; Dadri; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading HR consultancy is seeking a Customer Experience Executive in Noida. The role involves making numerous outbound and inbound calls daily, ensuring high-quality customer service, addressing queries, and keeping detailed records. Candidates should possess a Bachelor’s degree and have 1 to 3 years of experience in customer service. The company values strong communication and problem-solving skills to enhance customer satisfaction.

Qualifications

• 1 to 3 years of experience in a customer service role.
• Strong verbal communication skills.
• Ability to handle customer complaints effectively.

Responsibilities

• Make 100-200 outbound/inbound calls daily to confirm customer leads.
• Address customer queries and provide accurate information.
• Maintain detailed records of customer interactions.

Skills

Customer service

Communication

Problem-solving

Education

Bachelor’s degree

Job description

Job Designation / Title: Customer Experience Executive

Location: Noida

Department / Unit: Customer Experience

Exp - 1 year to 3 years

Key Responsibilities

• Make 100200 outbound/inbound calls daily to confirm customer leads and gather necessary information.
• Deliver a high-quality customer experience by addressing queries, resolving concerns, and providing accurate information.
• Maintain detailed records of customer interactions and update CRM systems accordingly.
• Coordinate with field operations and vendor teams to ensure timely device pickups.
• Follow communication scripts and adhere to company policies and procedures.
• Escalate unresolved issues to the appropriate internal teams for prompt resolution.

Educational Qualifications

• Education: Bachelor’s degree