Customer Support Executive - Mumbai

HyreSnap Pvt Ltd.; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

HyreSnap Pvt Ltd. is seeking a Customer Support Executive to handle user queries across chat and voice channels. The role requires delivering timely, accurate, and empathetic support while maintaining high service quality in a fast-paced environment.

You will manage live chat, messaging, and inbound/outbound calls, ensuring thorough follow-ups and ownership until issues are resolved. English and Hindi communication is essential, with a focus on customer satisfaction.

Qualifications

• 2–3 years of experience in customer support.
• Excellent verbal and written communication in English and Hindi.
• Strong problem-solving and multitasking abilities.
• Comfortable with rotational shifts and fast-paced environments.
• Customer-focused mindset with ownership.

Responsibilities

• Handle customer queries through live chat, messaging, and inbound/outbound calls.
• Resolve customer issues and ensure follow-ups until closure.
• Escalate complex issues to internal teams and take ownership until resolution.
• Identify recurring customer concerns and suggest process improvements.
• Maintain high standards of customer satisfaction, communication, and service quality.

Skills

English communication

Hindi communication

Customer support

Problem solving

Job description

Work Timing: 9-hour shift (including 1-hour break), rotational shifts between 8 AM and 8 PM.

Job Description:

We are looking for a Customer Support Executive to handle user queries and provide timely, accurate, and empathetic support across chat and voice channels.

Key Responsibilities:

• Handle customer queries through live chat, messaging, and inbound/outbound calls.
• Resolve customer issues and ensure proper follow-ups until closure.
• Escalate complex issues to internal teams and take ownership until resolution.
• Identify recurring customer concerns and suggest process improvements.
• Maintain high standards of customer satisfaction, communication, and service quality.

Requirements:

• 2–3 years of experience in customer support; financial services or crypto experience is a plus.
• Excellent verbal and written communication skills in English and Hindi.
• Strong problem-solving and multitasking abilities.
• Comfortable handling rotational shifts and working in a fast-paced environment.
• Customer-focused mindset with a strong sense of ownership.