Customer Support Executive (Luxury brand/ hospitality)- Female

Glan Solutions; Gurgaon; On-site; INR 334,800 - 446,400; Full time

Job summary

A consultancy company is seeking a Customer Support Executive (Female) in Gurgaon. The candidate should have 2-5 years of experience in customer service, preferably in the hospitality or luxury brand industry. Strong English communication skills and MS Excel knowledge are required. The role involves managing customer inquiries through various channels, including calls and emails, and requires the ability to handle complaints and provide effective solutions. Competitive salary in the range of 30-40k offered.

Qualifications

• Proven track record of being a tele-caller and providing customer service support.
• Ability to switch communication style based on social cues.
• Exposure to the SAP process for returns and warranty.

Responsibilities

• Answer inbound calls received through toll free channels.
• Manage customer care email inboxes in a timely manner.
• Assist customers with inquiries related to products and services.
• Handle complaints and provide information about products and order statuses.
• Answer queries via social media or WhatsApp.

Skills

Strong English spoken and written communication abilities

MS Excel knowledge

Customer service

Problem-solving

Conflict management

Education

Bachelor's degree from any UGC recognized university

Tools

SAP

Job description

Share Job :# Customer Support Executive (Luxury brand/ hospitality)- Female **Company:** Glan Management Consultancy **Location:** Gurgaon **Experience:** 2-5 year **Salary:** 0 **Employment Type:****Job Description:**`**Position**: Customer SupportExecutive - Female**Experience**: 2-4 Years**Salary**: 30-40k**Location**: GolfCourse Road, Gurgaon**Preferred Industry**: If experienced (Preferableindustry: Hotel, Airline, Luxury brands)**Customerservice:**· Answer inbound calls received through tollfreechannel and drive the call effectively and time bound manner.· Email management of all the emails received incustomer care email inboxes in time bound manner.· Proven track record of being a tele-caller and providingexemplary customer service support through emails.· Ability to switch the communication style basedon social cues and conversational hints.· Create and maintain status or master sheet basedon the tele-calling / emails / social media queries or conversation.· Branch out and allocate queries to relevant sales/marketingteam and closely follow up till closure.· Executives will have to assist customers withinquiries related to a companys products and services received on tollfree or throughemails.· Executives will help customers with complaintsand questions, give customers information about products, order statuses(including custom order) or information regarding warranty coverage ondifferent categories.· Answering queries received through social mediaplatform or Whatsapp.· Working closely on Sales return requests on SAPwith internal team.· Working on Warranty requests with customers andinternal team.· Exposure to SAP process of Retrun and warranty. **Attributes MustHave:**· Must have bachelor degree from any UGCrecognized university.· **Strong English spoken** and written communicationabilities.· **MS Excel knowledge** and hand on experienceis must· The capacity to adjust to challengingcircumstances.· Having a firm understanding of the products orservices the business provides.· Ability to listen and solve problems.· Outstanding capacity to manage conflicts andaddress grievances during negotiations.Mail updated resume with current salary-Email: [e-mail]: 88O2749743 Website: Google search: Glan Management consultancy**Key Skill:** Customer Support Executive, Customer Care Executive, customer relationship, CRM, Customer service, international calling, Hospitality Industry Support, Airline Customer Service, Luxury Brand Customer Support, English Communication Skills, Telecalling, Blended process, Voice international**Posted on:**20th Jan, 2026### Apply for Customer Support Executive (Luxury brand/ hospitality)- Female