Customer care executive (e-commerce)

Glan Management Consultancy; Delhi; On-site; INR 150,000 - 220,000; Full time

Job summary

A leading consultancy firm is seeking a Customer Care Executive to support their e-commerce portal. The ideal candidate should have at least 1 year of experience and be fluent in English with excellent communication skills. Responsibilities include handling customer queries through calls and emails, providing support via social media, and maintaining records. This position is best suited for individuals with a friendly demeanor and prior experience in customer service within the e-commerce industry.

Qualifications

• Minimum 1 year experience in customer care or e-commerce.
• Must have call and email responding experience.
• Tele caller experience is preferred.

Responsibilities

• Handle tele calling and tele verification.
• Respond to customer feedback calls.
• Manage queries via email and social media.

Skills

Fluent in English

Good communication and written skills

E-commerce knowledge

Customer care support

Tele calling

Job description

Share Job :# Customer care executive (e-commerce) **Company:** Glan Management Consultancy **Location:** Delhi **Experience:** 1-5 year **Salary:** 0 **Employment Type:****Job Description:****Position**: Customer care executive (e-commerce)**Location**: Ghitorni, Delhi**Experience**: 1- 3 year**salary**: 1.5 - 2.2 LPA**Industry**: e-commerce portal offering stylish and affordable clothing for women**Qualification**: Any* Must be fluent in English,* good communication and written skills, friendly, soft spoken.* Must have E-commerce knowledge* min 1 year experience in same role* Call and email responding experience* Call center experience preferred**Key Functions & Roles of the Candidate:-*** Tele calling* Tele verification* Customer feedback calls* Email and social media queries response* Customer care support* Maintain record on excel* Update status on WMSsatish agrawal: 8851018162Like facebook page: www.facebook.com/glansolutionsGoogle search: Glan Management Consultancy**Key Skill:** customer care executive, CCE, customer support, BPO, customer service, telecaler, Customer care support, e-commerce**Posted on:**21st Dec, 2017### Apply for Customer care executive (e-commerce)