Customer Support Executive (Hotel, Airline, Luxury brands)

Glan Management Consultancy; Gurugram District; On-site; INR 270,000 - 330,000; Full time

Job summary

A recruitment consultancy is looking for a Customer Support Executive specializing in hotel, airline, and luxury brands in Gurgaon. The ideal candidate will handle inbound calls, assist with customer inquiries, and manage emails. With 2-4 years of industry experience required, applicants must excel in communication and possess strong MS Excel skills. This full-time position requires adaptability and a customer-oriented approach, offering competitive compensation. Apply now to join a dynamic team.

Qualifications

• 2-4 years of experience in Hotel, Airline, or Luxury brands industry.
• Strong spoken and written English communication abilities.
• Hands-on experience with MS Excel is a must.

Responsibilities

• Answer inbound calls and manage customer inquiries in a timely manner.
• Handle email management of customer queries effectively.
• Assist customers with complaints and product information.

Skills

Customer Support

Communication Skills

MS Excel

SAP

English Proficiency

Conflict Management

Education

Bachelor degree from any UGC recognized university

Tools

SAP

Job description

Share Job :# Customer Support Executive (Hotel, Airline, Luxury brands) **Company:** Glan Management Consultancy **Location:** Gurgaon **Experience:** 2-6 year **Salary:** 0 **Employment Type:****Job Description:****Position:** Customer Support Executive- Female**Location**: Sector-54, Gurgaon**Experience**: 2-4 Years in Hotel, Airline, Luxury brands industry**salary**: 3-4.5 LPA**Qualification**: bachelor degree from any UGC recognized university.**3rd party payroll****5 days working: Mon to Friday****Timing: 9:30 to 6 Pm****Customer service:*** Answer inbound calls received through tollfree channel and drive the call effectively and time bound manner.* Email management of all the emails received in customer care email inboxes in time bound manner.* Proven track record of being a tele-caller and providing exemplary customer service support through emails.* Ability to switch the communication style based on social cues and conversational hints.* Create and maintain status or master sheet based on the tele-calling /emails /social media queries or conversation.* Branch out and allocate queries to relevant sales/ marketing team and closely follow up till closure.* Executives will have to assist customers with inquiries related to a company and products and service received on tollfree or through emails.* Executives will help customers with complaints and questions, give customers information about products, order statuses (including custom order) or information regarding warranty coverage on different categories.* Answering queries received through social media platform or Whatsapp.* Working closely on Sales return requests on SAP with internal team.* Working on Warranty requests with customers and internal team.* Exposure to SAP process of Retrun and warranty.**Attributes Must Have:*** Strong English spoken and written communication abilities.* MS Excel knowledge and hand on experience is must* The capacity to adjust to challenging circumstances.* Having a firm understanding of the products or services the business provides.* Outstanding capacity to manage conflicts and address grievances during negotiations.**mail updated resume with salary details-****email: [e-mail]****satish: 88O2749743**website: www.glansolutions.om**Key Skill:** Customer Support, Customer Service, Inbound Calling, Tele-calling, Email Support, Customer Care, Tollfree Customer Handling, Social Media Query Handling, WhatsApp Support, SAP, Return Management, Warranty Management, Order Status Support, Complaint Handling, Customer Query Resolution, CRM Support, Communication Skills, English Proficiency, Hospitality Experience, Airline Customer Service, Luxury Brand Customer Service, Customer Relationship Management, Customer Satisfaction**Posted on:**29th Nov, 2025### Apply for Customer Support Executive (Hotel, Airline, Luxury brands)