Customer Relationship Manager (E-commerce)- Female

Glan Management Consultancy; Delhi; On-site; INR 167,400 - 279,000; Full time

Job summary

A fashion e-commerce company in Delhi is seeking a Customer Relationship Manager (Female) to enhance customer satisfaction. You will manage customer inquiries, resolve issues, and track orders while ensuring service excellence. Ideal candidates should have at least 1 year of customer service experience, preferably in e-commerce, and strong communication skills in English and Hindi. This role offers an opportunity to develop customer loyalty and work in a dynamic environment.

Qualifications

• 1+ years of customer service experience, preferably in the e-commerce fashion industry.
• Strong attention to detail and good computer skills.
• Knowledge of Unicommerce is preferred.

Responsibilities

• Ensure customers receive quick service via phone, email, and chat.
• Resolve customer issues cost-effectively while maximizing satisfaction.
• Track orders and provide delivery status updates.

Skills

Customer Service Experience

Communication Skills (English, Hindi)

Interpersonal Skills

Attention to Detail

Proficient in Excel and Word

Job description

Share Job :# Customer Relationship Manager (E-commerce)- Female **Company:** Glan Management Consultany **Location:** Delhi **Experience:** 2-5 Year **Salary:** 0 **Employment Type:****Job Description:**Position: customer relationship manager (E-commerce Fashion Industry)Location: Mangolpuri, DelhiExperience: 1-5 yearSalary: 15-25kIndustry: fashion/ garment/ Apparel/ ecommerce Essential Duties and Responsibilities ➢ Ensures that customers receive the quickest service possible.➢ Assist customers via phone, email and chat regarding placing orders, order confirmation, product/promotion questions, shipping status, returns, etc. with the goal of increasing business, customer satisfaction and retention.➢ Provides Friendly Professional and Personalized customer service at all times➢ Manages difficult customer situations responding promptly to the needs of the customer resolving issues in the most cost-effective manner while maximizing customer satisfaction➢ Attracts potential customers by answering product and service questions; suggesting information about new products, ongoing promotions and personalized offers.➢ Escalates unresolved customer issues to supervisor as necessary.➢ Tracks orders and provides delivery status using multiple manifest systems and other tracking methods including external sites such as Ecom, Bluedart and FedEx.➢ Ensures a seamless process flow from the customerâ€s initial order to the delivery of products within SLA and services and payment receipts.➢ Process return orders, Issues customer refunds and update in system.➢ Uses social media to help promote the companyâ€s products and services.➢ Managing catalogue and discount update on website ()➢ Perform other duties as assigned by supervisor Required Knowledge, Skills and Abilities➢ 1+ years of Customer Service Experience (E-commerce Fashion Industry preferred)➢ Must have good communication skills in both English and Hindi.➢ Strong interpersonal and active listening skills.➢ Strong attention to detail➢ must have good computer skills.➢ Knowledge of Unicommerce will be preferred.➢ Proficient in Excel, Word and office tools➢ Digital and E-commerce experience preferred.➢ Able to begin tasks with limited supervision➢ Maintain stable performance and poise in high stress situations➢ Able to begin tasks with limited supervision➢ Understand and process new information quickly➢ Understand the value of creating customer loyalty➢ Maintain stable performance and poise in high stress situations **mail me updated resume with current salary. [e-mail] satish: 8851O18162** website: www.glansolutions.com**Key Skill:** CRM, customer service, CSE, CCE, ecommerce, e-commerce executive, customer relationship manager**Posted on:**8th Apr, 2021### Apply for Customer Relationship Manager (E-commerce)- Female