Technical Support Associate

Glan Management Consultancy; Gurugram District; On-site; INR 150,000 - 300,000; Full time

Benefits offered by this job

Cab facility

Dinner facility at premises

Job summary

A consulting firm located in Gurugram is seeking a Technical Support Associate to provide online assistance to clients. The ideal candidate will possess a graduate degree, preferably in Mechanical or Automobile Engineering, and have relevant experience in the mechanical or automobile industry. Strong communication and analytical skills are essential, along with the ability to handle customer inquiries effectively. This is a permanent position with rotational shifts and offers an opportunity to grow in a collaborative environment.

Qualifications

• Relevant experience in mechanical or automobile industry preferred.
• Team-player mentality who thrives in a collaborative environment.
• Ability to multi-task and prioritize tasks.

Responsibilities

• Deliver excellent technical support via chat & email.
• Ensure customer orders are processed efficiently.
• Communicate product features and warranty policies.

Skills

Customer service

Communication skills in English

Analytical skills

Knowledge of automotive spare parts

Education

Graduate (Any)

BE/BTech/MTech in Mechanical or Automobile Engineering

Job description

Share Job :# Technical Support Associate **Company:** Glan Management Consultancy **Location:** Gurgaon **Experience:** 1-3 year **Salary:** 0 **Employment Type:****Job Description:**Designation: Technical Support AssociateJob Type: PermanentJob Location: Sector-44, Gurugram,Canada Shift Timings (1 side cab facility and dinnerfacility at premises)Working Days: 6 **JobRequirements**• **Graduate(Any)**• **BE/ BTech/ M Tech in Mechanical or Automobile Engineering (Preferred)**• **RelevantExperience in mechanical or automobile industry (Preferred)**• Knowledge of automotive spare parts (Preferred)• A team-player mentality who thrives in acollaborative environment and is receptive to feedback• The ability to self-start, multi-task, andprioritize tasks by urgency and importance, while pursuing solutions withoutsupervision• Flexibility and eagerness to do whatever isrequired and willingness to shift responsibilities as needed based on demand ina fast - paced environment• Candidate must possess good written and verbalcommunication skills in English• Must have good customer handling etiquettes• Good analytical skills and quick thinking• **Open towork in flexible environment, rotational shifts** **JobResponsibilities**• **Deliverexcellent technical support (via chat & email) while meeting the needs ofall technical queries of our clients.**• Utilizing the computer system to look up forcompatible parts as per customer requirement.• Ensuring the customers that the orders areappropriately processed and delivered in a timely and efficient manner.• Effectively communicating product features,benefits, and warranty policy information to the customers.• Respond to customer inquiries by understandinginquiry; reviewing previous inquiries and responses; gathering and researchinginformation; assembling and forwarding information; verifying customerunderstands of information and answer• Ensure that urgent customer issues are resolvedin the most timely and effective manner possible• Handle various tasks or projects with changingpriorities• Successfully solve problems and narrow downreported issues, identify root causes, and find creative solutions to effectivelyaddress customer concerns Mail updated resume with current salary-Email- [e-mail]- 8851018162 Website: Google search: Glan management Consultancy**Key Skill:** Technical Support Associate, customer service, CCE, Customer support, Canadian process, chat process, non voice technical support**Posted on:**15th Mar, 2023### Apply for Technical Support Associate