Customer service (E-commerce Fashion Industry)

Glan Solutions; Delhi; On-site; INR 167,400 - 279,000; Full time

Job summary

A fashion industry consultancy in Delhi seeks a Customer Relationship Manager to enhance customer satisfaction and retention. The role involves assisting customers through various channels, managing challenging situations, and leveraging social media for promotion. The ideal candidate will have over a year of relevant experience, strong communication in English and Hindi, and proficiency in tools like Excel. This position offers a salary between 15,000 to 25,000 INR and is located in Mangolpuri, Delhi.

Qualifications

• 1+ years of Customer Service Experience, preferably in E-commerce Fashion Industry.
• Must have strong interpersonal and active listening skills.
• Able to begin tasks with limited supervision.

Responsibilities

• Ensure customers receive quick service via phone, email, and chat.
• Manage difficult customer situations and resolve issues effectively.
• Use social media to promote the company’s products and services.

Skills

CRM

customer service

ecommerce

communication in English and Hindi

attention to detail

Tools

Microsoft Excel

Microsoft Word

Unicommerce

Job description

Share Job :# Customer service (E-commerce Fashion Industry) **Company:** Glan Management Consultany **Location:** Delhi **Experience:** 1-5 year **Salary:** 0 **Employment Type:****Job Description:****Position:** customer relationship manager (E-commerce Fashion Industry)**Location**: Mangolpuri,Delhi**Experience**: 1-5 year**Salary**: 15-25k**Industry**: fashion/garment/ Apparel/ ecommerce**EssentialDuties and Responsibilities** ➢ Ensures that customers receive thequickest service possible.➢ Assist customers via phone, email andchat regarding placing orders, order confirmation, product/promotion questions,shipping status, returns, etc. with the goal of increasing business, customersatisfaction and retention.➢ Provides Friendly Professional andPersonalized customer service at all times➢ Manages difficult customer situationsresponding promptly to the needs of the customer resolving issues in the mostcost-effective manner while maximizing customer satisfaction➢ Attracts potential customers byanswering product and service questions; suggesting information about newproducts, ongoing promotions and personalized offers.➢ Escalates unresolved customer issuesto supervisor as necessary.➢ Tracks orders and provides deliverystatus using multiple manifest systems and other tracking methods includingexternal sites such as Ecom, Bluedart and FedEx.➢ Ensures a seamless process flow fromthe customerâ€s initial order to the delivery of products within SLA andservices and payment receipts.➢ Process return orders, Issuescustomer refunds and update in system.➢ Uses social media to help promote thecompanyâ€s products and services.➢ Managing catalogue and discountupdate on website ()➢ Perform other duties as assigned bysupervisor **RequiredKnowledge, Skills and Abilities**➢ 1+ years of Customer ServiceExperience (E-commerce Fashion Industry preferred)➢ Must have good communication skillsin both English and Hindi.➢ Strong interpersonal and activelistening skills.➢ Strong attention to detail➢ must have good computer skills.➢ Knowledge of Unicommerce will bepreferred.➢ Proficient in Excel, Word and officetools➢ Digital and E-commerce experiencepreferred.➢ Able tobegin tasks with limited supervision➢ Maintainstable performance and poise in high stress situations➢ Able tobegin tasks with limited supervision➢Understand and process new information quickly➢Understand the value of creating customer loyalty➢ Maintainstable performance and poise in high stress situations mail meupdated resume with current salary. [e-mail] satish: 8851O18162 website: www.glansolutions.com facebook page: www.facebook.com/glansolutions Linkedin: www.linkedin.com/company/glansolutions**Key Skill:** CRM, customer service, CSE, CCE, ecommerce, e-commerce executive, customer relationship manager,**Posted on:**11th Jan, 2020### Apply for Customer service (E-commerce Fashion Industry)