Customer Support Executive - International Voice Process

Trinity SkillWorks Private Limited; Ernakulam; On-site; INR 240,000 - 360,000; Full time

Job summary

Trinity SkillWorks Private Limited is seeking a Customer Support Executive for our International Voice Process. You will handle calls from international clients, resolve queries, and maintain records while delivering high-quality service in a fast-paced, target-driven environment.

The role offers rotational shifts including night shifts, and immediate joiners are preferred. Excellent communication and interpersonal skills are essential for success.

Qualifications

• Excellent verbal and written communication skills.
• Customer-oriented attitude with ability to work in a fast-paced, target-driven environment.
• Willingness to work in rotational/night shifts.
• Immediate joiners preferred.

Responsibilities

• Handle inbound and outbound calls from international customers.
• Understand queries and provide accurate and timely resolutions.
• Maintain records of customer interactions and follow process guidelines.
• Escalate complex issues to the appropriate team.
• Achieve quality, productivity, and customer satisfaction targets.
• Work in rotational shifts, including night shifts.

Skills

Communication skills

Problem solving

Interpersonal skills

Customer focus

Target-driven

Education

Graduate

Job description

Position: Customer Support Executive – International Voice Process

Shift: Rotational Shift (Mostly Night Shift)

Employment Type: Full-Time

Joining: Immediate Joiners Preferred

Job Summary

We are looking for dynamic, enthusiastic, and customer-focused Customer Support Executives to join our International Voice Process team. The ideal candidate should have excellent communication skills, a customer-first approach, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

• Handle inbound and outbound calls from international customers.
• Understand customer queries and provide accurate and timely resolutions.
• Deliver excellent customer service while maintaining high service standards.
• Communicate professionally and confidently with international clients.
• Identify customer concerns and provide appropriate solutions.
• Maintain accurate records of customer interactions and follow process guidelines.
• Escalate complex issues to the appropriate team when required.
• Achieve assigned quality, productivity, and customer satisfaction targets.
• Work effectively in rotational shifts, including night shifts.

Eligibility & Requirements

• Any Graduate from a recognized university.
• Excellent verbal and written communication skills.
• Good problem-solving and interpersonal skills.
• Customer-oriented attitude with a willingness to assist customers.
• Ability to work in a fast-paced and target-driven environment.
• Comfortable working in rotational shifts, predominantly night shifts.
• Immediate joiners preferred.