Customer support executive international voice or non voice process

Magpie Placement Services; Jaipur; On-site; INR 180,000 - 300,000; Full time

Job summary

Magpie Placement Services is seeking a Customer Support Executive for an International Voice Process in Jaipur. The role welcomes freshers and experienced candidates, with rotation/night shifts and full-time employment.

You will manage international calls, provide solutions, and uphold high service standards while recording interactions and adhering to company guidelines.

Qualifications

• Excellent English communication is mandatory.
• Good listening and problem-solving abilities required.
• Comfortable handling international customer calls.
• Basic computer knowledge to operate CRM systems.
• Willingness to work in rotational/night shifts.

Responsibilities

• Handle inbound and outbound calls from international customers.
• Provide accurate information and effective solutions to queries.
• Resolve complaints professionally and efficiently.
• Maintain excellent communication and service standards.
• Ensure customer satisfaction through active interaction.
• Follow company policies and quality guidelines.
• Maintain proper records of customer interactions.

Skills

English fluency

Active listening

Problem solving

Basic computer skills

Shift flexibility

Customer focus

Education

12th Pass / Graduate

Job description

Position

Customer Support Executive – International Voice Process

Job Details

Location: Jaipur

Job Type: Full-Time

Shift: Rotational / Night Shift

Experience: Freshers & Experienced Candidates

Job Description

We are looking for enthusiastic and customer-oriented individuals to join our team as Customer Support Executives for an International Voice Process.

Key Responsibilities

• Handle inbound and outbound customer calls from international customers.


• Provide accurate information and effective solutions to customer queries.


• Resolve customer complaints professionally and efficiently.


• Maintain excellent communication and customer service standards.


• Ensure customer satisfaction through effective interaction.


• Follow company policies, procedures, and quality guidelines.


• Maintain proper records of customer interactions.

Required Skills

• Excellent verbal communication skills in English.


• Good listening and problem-solving abilities.


• Confidence in handling international customer calls.


• Basic computer knowledge.


• Ability to work in rotational shifts, including night shifts.


• Positive attitude and customer-focused approach.

Eligibility Criteria

• Freshers and experienced candidates can apply.


• Minimum qualification: 12th Pass / Graduate.


• Good English communication skills are mandatory.


• Immediate joiners preferred.