Customer Support Executive | International BPO

Talent Acquaintance; Khordha; On-site; INR 240,000 - 360,000; Full time

Job summary

Talent Acquaintance is seeking a customer support professional to handle inquiries and resolve issues with courtesy. You will provide timely product information, address complex complaints, and collaborate across teams to improve the customer experience.

Applicants should show strong communication, adaptability, and problem-solving skills, and maintain up-to-date product knowledge to support customers effectively. A fast-paced environment awaits with performance targets as a priority.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Skills

Communication

Interpersonal Skills

Problem-Solving

Analytical Skills

Computer Proficiency

Adaptability

Education

High School Diploma

College Degree Preferred

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.