Customer Support Executive | International BPO

Talent Acquaintance; Kolkata District; Sur place; INR 250 000 - 380 000; Plein temps

Résumé du poste

Talent Acquaintance is seeking a customer support professional to handle inquiries and resolve issues with courtesy and efficiency.

The role requires strong communication and interpersonal skills, the ability to manage multiple interactions, and solid problem-solving abilities. You will provide accurate product information and collaborate with internal teams to improve the customer experience.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.

Responsabilités

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Connaissances

Communication skills

Interpersonal skills

Multitasking

Problem-solving

Formation

High school diploma or equivalent

College degree preferred

Outils

Computer systems

Software applications

Description du poste

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.