Customer Support Executive | International BPO

Talent Acquaintance; Mumbai; On-site; INR 220,000 - 380,000; Full time

Job summary

Talent Acquaintance is seeking a customer support representative in Mumbai to handle inquiries, resolve issues, and provide timely, accurate information about our products and services to customers.

You will work with internal teams to enhance the customer experience, maintain strong product knowledge, and aim to consistently meet performance targets in quality and productivity.

This entry-level to mid-level role offers growth with training and exposure to multiple product lines.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent; college degree preferred.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Analytical skills

Computer systems

Adaptability

Fast-paced environment

Multitasking

Education

High school diploma or equivalent

College degree preferred

Tools

Computer software

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.