Customer Support Executive - Hindi

Thex Techvent; Ernakulam; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Provident Fund

Job summary

TheX Techvent Pvt Ltd in Kochi is seeking a Customer Support Executive fluent in Hindi and English to join our team. You will handle onboarding calls, guide customers through product features, and resolve inquiries to ensure a seamless support experience.

The role welcomes freshers or candidates with prior customer support experience and may involve basic accounting and computer skills. Work location is on-site in Kochi with standard benefits.

Qualifications

• Strong communication skills in Hindi and English (mandatory).
• Basic accounting knowledge preferred.
• Basic knowledge of computers and mobile applications.
• Bachelor's Degree in Commerce/Finance preferred.
• Freshers or candidates with prior customer support experience can apply.

Responsibilities

• Make outbound calls to customers for onboarding and support.
• Provide clear guidance on using product features.
• Resolve customer queries and issues professionally.
• Maintain accurate records of customer interactions.
• Coordinate with internal teams for issue resolution.

Skills

Communication

Hindi-English fluency

Freshers welcome

Education

Bachelor's Degree in Commerce/Finance

Job description

Customer Support Executive - Hindi

Company Name: TheX Techvent Pvt Ltd

We are looking for a Customer Support Executive to join our team. The candidate will be responsible for customer communication, providing product support, and ensuring a smooth customer experience.

Job Responsibilities:

• Make outbound calls to customers for onboarding and support
• Provide clear guidance on using product features
• Resolve customer queries and issues professionally
• Maintain accurate records of customer interactions
• Coordinate with internal teams for issue resolution

Requirements:

• Strong communication skills in Hindi & English (mandatory)
• Basic accounting knowledge preferred
• Basic knowledge of computers and mobile applications
• Customer-friendly attitude and problem-solving skills
• Bachelor's Degree in Commerce/Finance Preferred

Experience:

• Freshers or candidates with prior customer support experience can apply

Work Location:

• Kochi

Salary:

• As per industry standards

Job Types: Full-time, Permanent, Fresher

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• Bachelor's degree in Commerce/Finance Required.

Experience:

• Customer support: 1 year (Preferred)

Language:

• Hindi (Required)
• English (Required)

Work Location: In person