Walk-in | Operations Customer Expert

TP; Mohali; On-site; INR 240,000 - 420,000; Full time

Job summary

Teleperformance Mohali is seeking technically proficient and customer-oriented professionals for its Technical Customer Support team. The role focuses on delivering an exceptional customer experience through clear communication and solid troubleshooting.

You will diagnose technical issues, propose upgrades and relevant solutions, and identify upselling opportunities while meeting satisfaction, productivity, and sales targets. Night shifts are rotational and immediate joiners are preferred.

Qualifications

• Graduation in any discipline is mandatory.
• Strong verbal and written communication skills.
• Practical technical knowledge and troubleshooting abilities are required.
• Ability to identify sales opportunities and achieve upselling targets.
• Customer-focused approach with strong problem-solving skills.
• Flexibility to work in rotational night shifts.
• Immediate joiners preferred.

Responsibilities

• Handle customer queries related to technical products and services.
• Diagnose technical issues, perform troubleshooting, and provide effective resolutions.
• Understand customer requirements and recommend upgrades, additional services, and relevant solutions.
• Identify upselling and cross-selling opportunities while maintaining service quality.
• Meet defined customer satisfaction, productivity, and sales performance targets.
• Maintain accurate interaction records and comply with process-specific quality standards.

Skills

Technical communication

Technical troubleshooting

Upselling

Customer focus

Problem solving

Education

Graduation in any discipline

Job description

Job description

Teleperformance is seeking technically proficient and customer-oriented professionals for its Technical Customer Support team in Mohali. The ideal candidate should possess strong communication skills, technical troubleshooting knowledge, and the ability to identify upselling opportunities while delivering an exceptional customer experience.

Key Responsibilities

• Handle customer queries related to technical products and services.
• Diagnose technical issues, perform troubleshooting, and provide effective resolutions.
• Understand customer requirements and recommend appropriate upgrades, additional services, and relevant solutions.
• Identify upselling and cross-selling opportunities while maintaining service quality.
• Meet defined customer satisfaction, productivity, and sales performance targets.
• Maintain accurate interaction records and comply with process-specific quality standards.

Eligibility Criteria:

• Graduation in any discipline is mandatory.
• Strong verbal and written communication skills.
• Practical technical knowledge and troubleshooting abilities are required.
• Ability to identify sales opportunities and achieve upselling targets.
• Customer-focused approach with strong problem-solving skills.
• Flexibility to work in rotational night shifts.
• Immediate joiners preferred.

Interview Process

HR Screening-Operations Round-Assessment

Work Location: Teleperformance, Plot No. 40A, Sector 75, Mohali.