Customer Support Executive – E-commerce

JMD Technologies Inc.; Jaipur; On-site; INR 180,000 - 240,000; Full time

Job summary

JMD Technologies Inc. seeks a Customer Support Executive for its international e-commerce process based in Jaipur. You will handle customer inquiries, assist with orders, returns and refunds, and work in rotational shifts.

The role requires strong English communication, prior BPO/customer support experience, and a commitment to maintaining service quality in a fast-paced on-site environment.

Qualifications

• Experience in BPO/customer support required.
• Experience in e-commerce processes preferred.
• Must have strong English communication.

Responsibilities

• Handle customer queries and concerns
• Assist customers with orders, deliveries, returns and refunds
• Resolve customer issues efficiently
• Maintain service quality and meet process targets
• Follow standard operating procedures and process guidelines

Skills

BPO experience

E-commerce process experience

English communication

Customer handling

Rotational shifts

Job description

Customer Support Executive – E-commerce

Location: Jaipur

Process Type: International

Work Mode: On-site

Job Description:

We are hiring Customer Support Executives for an international e-commerce process. Candidates should have experience in both BPO and e-commerce processes.

Requirements:

• BPO/customer support experience
• E-commerce process experience preferred
• Good communication skills in English
• Good customer-handling and problem-solving skills
• Comfortable working in rotational shifts
• Candidates should be willing to work from the Jaipur location

Responsibilities:

• Handle customer queries and concerns
• Assist customers with orders, deliveries, returns and refunds
• Resolve customer issues efficiently
• Maintain service quality and meet process targets
• Follow standard operating procedures and process guidelines