Customer Support Executive

JobItUs; Vadodara; On-site; INR 600,000 - 1,000,000; Full time

Job summary

JobItUs in Vadodara seeks an experienced customer service leader to oversee the service process and ensure consistency in delivering quality support.

You will develop policies, plan training, hire staff, monitor performance, and conduct customer surveys to provide feedback and improve our service standards.

Leading a pleasant, collaborative team, you will drive excellence and maintain high morale while aligning operations with company goals.

Responsibilities

• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team

Job description

• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team