Customer Support Executive

Novumgen Limited; Vadodara; On-site; INR 300,000 - 420,000; Full time

Job summary

Novumgen Limited is seeking a talented individual for a role in Customer Service/Order Management. The position involves handling customer inquiries, orders, deliveries, invoicing and related issues within the pharmaceutical sector.

You will maintain trackers and KPIs, ensuring timely follow-up and resolution. Ideal candidates bring 0–4 years in relevant roles, strong Excel and data-analysis skills, familiarity with ERP systems, and excellent communication.

Qualifications

• 0–4 years of experience in Customer Service, Commercial Operations, Order Management or Supply Chain, preferably within the pharmaceutical industry.
• Strong written and verbal communication skills; professional with customers and internal stakeholders.
• Experience with Excel functions like VLOOKUP/XLOOKUP, SUMIFS, Pivot Tables and basic data analysis.

Responsibilities

• Handle customer queries, orders, deliveries, invoicing and order-related issues.
• Maintain trackers, reports and KPIs; follow up on outstanding actions.
• Communicate with customers and internal stakeholders in a timely, accurate and professional manner.

Skills

Excel

Power BI

Data analysis

Customer service

Communication

Tools

ERP systems

Job description

Role & responsibilities

• 0 to 4 years of experience in Customer Service, Commercial Operations, Order Management or Supply Chain, preferably within the pharmaceutical industry.
• Experience handling customer queries, orders, deliveries, invoicing and order-related issues.
• Strong Excel skills, including VLOOKUP/XLOOKUP, SUMIFS, Pivot Tables and basic data analysis.
• Experience using ERP systems knowledge of Power BI would be an advantage.
• Experience maintaining trackers, reports and KPIs and following up on outstanding actions.
• Strong written and verbal communication skills, with the ability to communicate professionally with customers and internal stakeholders.
• Good organisational skills, with the ability to prioritise multiple tasks and meet deadlines.
• High level of attention to detail and accuracy.
• A proactive and customer-focused approach with a strong sense of ownership.

Preferred candidate profile

• Strong team player with a collaborative approach.
• Comfortable working in a fast-paced and changing environment.
• Confident in communicating with different levels of stakeholders.
• Analytical and comfortable working with data.
• Compliance-conscious and able to follow SOPs and regulatory requirements.