Business Development Support/Operations Executive-Pharma

Hetero; Hyderabad; On-site; INR 350,000 - 550,000; Full time

Job summary

Hetero in Hyderabad seeks a pharma business support professional to manage sales orders, coordinate across departments, and ensure timely delivery. You will monitor stock for B2C and B2B channels and address shortages or excess inventory with urgency.

The role requires 1-2 years in pharma business support or SCM, experience with B2B relationships, and strong English communication with overseas teams, including South East Asia subsidiaries.

Qualifications

• 1-2 years of experience in pharma business support or SCM roles.
• Experience with B2B customer relationships, sales coordination, or cross-functional teams is advantageous.

Responsibilities

• Ensure all orders meet required specifications and timelines for delivery.
• Create and process sales orders accurately and timely.
• Monitor stock levels in B2C markets to ensure product availability.
• Coordinate with SCM, PPIC, Logistics, RA, and Finance for seamless sales support.
• Serve as primary contact for B2B customers on shipments and future orders.
• Maintain and update customer agreements and artwork where applicable.
• Track POs and ensure fulfilment; follow up on stock and deliveries.
• Communicate price approvals and changes to stakeholders; support delivery timelines.

Job description

Role & responsibilities

• Ensure all orders meet required specifications and timelines for delivery.
• Responsible for creating and processing sales orders in a timely and accurate manner.
• Regularly monitor stock levels in B2C markets to ensure product availability.
• Proactively address stock shortages or excess inventory situations.
• Coordinate with various internal departments, including Supply Chain Management (SCM), Production Planning and Inventory Control (PPIC), Logistics, Regulatory Affairs (RA), and Finance, to ensure seamless support for sales and operations activities.
• Act as the primary point of contact for B2B customers regarding shipments, future orders, and ongoing support.
• Ensure excellent customer service and resolve any queries promptly.
• Work closely with the B2C teams to ensure timely receipt of Purchase Orders (POs) with minimum lead time.
• Track and follow up on all POs to ensure fulfilment.
• Ensure all registered product artworks are correctly maintained and updated in the system.
• Coordinate with relevant teams to ensure artwork compliance.
• Ensure that all agreements, contracts, and terms with customers are up-to-date and in place.
• Maintain accurate records of all agreements.
• Monitor progress regularly and take corrective actions when necessary.
• Track and analyze secondary sales data on a monthly basis and Provide inventory recommendations based on analysis.
• Ensure that all price approvals are obtained and documented in accordance with company policies, Monitor price changes and communicate them effectively to relevant stakeholders.
• Follow up with the logistics team to ensure prompt and timely delivery of products.
• Work with the logistics head to negotiate better freight charges and optimize delivery timelines.
• Understand the L/C requirements for international shipments and collaborate with finance and logistics teams for successful execution.
• Assist in order planning and ensure all orders are executed as per the planned timelines.
• Coordinate with all relevant teams for order fulfilment.
• Handle customer and internal queries related to sales, stock, deliveries, and any other operational issues.
• Ensure that all queries are resolved promptly and professionally

Preferred candidate profile

• The ideal candidate should have 1-2 years of experience in pharma business support or SCM roles. Experience within the pharmaceutical industry is highly preferred, but candidates with experience in related fields can also be considered.
• Prior experience in handling B2B customer relationships, sales coordination, order processing, or working with cross-functional teams will be an added advantage.
• The candidate should have excellent verbal and written communication skills in English, as the role involves regular contact with overseas customers and with subsidiary office teams in South East Asia.