senior coordination

Parle Tableting Technologies Pvt Ltd; Ahmedabad; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Opportunity for career growth

Collaborative culture

Exposure to end-to-end order execution

Job summary

A leading pharma machinery company in Gujarat is seeking an experienced Sales Coordination professional to manage enquiries, quotations, and orders. Candidates should have 10–15 years of relevant experience and strong knowledge in ERP systems like SAP or Odoo. The role requires excellent communication skills and the ability to coordinate effectively between various departments to optimize order execution. The position offers opportunities for growth in a collaborative environment, focusing on process excellence.

Qualifications

• 10 – 15 years of experience in Sales Coordination or Sales Operations in pharma machinery or capital equipment.
• Hands-on ERP experience with systems like SAP, Odoo, or Tally.
• Exposure to regulated documentation is advantageous.

Responsibilities

• Coordinate flow of enquiries, quotations, and order confirmations.
• Manage Sales Orders and ensure data integrity in ERP systems.
• Act as a point of contact for customers regarding order status.

Skills

Excellent verbal and written communication

High ownership

Attention to detail

Multitasking

Education

Bachelor’s degree in Engineering

Business Administration

Commerce

Computer Applications

Tools

SAP

Odoo

Tally ERP

Job description

Responsibilities

• Coordinate the flow of enquiries, quotations, techno‑commercial offers, and order confirmations.
• Review customer POs for scope, pricing, delivery terms (INCOTERMS), payment milestones, and documentation requirements.
• Cross-Functional Coordination

Cross-Functional Coordination

• Liaise with Production/Planning for delivery commitments, Purchase for critical material availability, Design/Projects for specs & BOM, Quality for FAT readiness, Service for installation schedules, and Finance for commercial clearances.
• Conduct weekly cross-functional review meetings; publish MoMs and follow through on action items.

ERP Operations

• Create and manage Sales Orders, Item Masters (where applicable), Delivery Schedules, and Dispatch Requests in the ERP (SAP/Odoo/Tally ERP/Other).
• Ensure data integrity, correct document flow (SO → DO/Challan → Invoice), and timely status updates.
• Coordinate with ERP admin/vendor for issue resolution, user training, and SOP updates.

MIS & Analytics

• Prepare and interpret daily/weekly/monthly MIS: order intake, order book, forecast vs actual, production readiness, dispatch plan adherence, aging orders, customer-wise trends, and contribution analysis (basic).
• Build and maintain dashboards in Excel/Power BI for management visibility.
• Identify bottlenecks and recommend process improvements backed by data.

Customer & Channel Communication

• Act as a single point of contact for customers on order status, documentation, FAT dates, dispatch schedules, and installation coordination.
• Support distributors/agents with documentation, spec sheets, compliance formats, and certifications as required for pharma audits.
• Manage escalations professionally and provide timely, accurate responses.

Documentation & Compliance

• Ensure accurate preparation and control of quotations, POs, SOs, Proforma Invoices, test certificates, packing lists, inspection reports, and dispatch documentation.
• Support FAT/SAT documentation, DQ/IQ/OQ paperwork (if applicable), and audit requirements aligned with pharma industry standards.
• Maintain version control and adherence to SOPs.

Dispatch & Logistics Coordination

• Align dispatch plan with production readiness, quality clearance, and commercial approvals.
• Coordinate with logistics partners for domestic/international shipments; arrange e‑way bills, LR/AWB/BL, insurance, and packing compliance.
• Track shipments and share updates/PoDs with customers.

Governance & Continuous Improvement

• Drive on‑time delivery (OTD) and reduce order cycle time through process discipline.
• Standardize templates, checklists, and communication formats.
• Contribute to CRM hygiene, revenue forecasting accuracy, and customer satisfaction metrics.

Technical

• Hands-on ERP experience (SAP / Odoo / Tally ERP / Infor / Microsoft Dynamics or similar).
• MIS preparation and interpretation—translating data into actions.
• Knowledge of order-to-cash processes, basic inventory concepts, and dispatch documentation.

Communication & Behavioral

• Excellent verbal and written communication; confident with customers and internal stakeholders.
• High ownership, meticulous attention to detail, and strong follow-up discipline.
• Ability to multitask, prioritize, and perform under deadlines.
• Collaborative, solution-oriented, and process-driven.

Experience

• 10 –15 years of experience in Sales Coordination / Sales Operations / Commercial roles in pharma machinery or capital equipment/engineering industries.
• Exposure to regulated documentation (FAT/SAT, validation docs) is an advantage.
• Prior experience working closely with Production, Purchase, and Logistics teams.

Education

• Bachelor’s degree in Engineering, Business Administration, Commerce, or Computer Applications.
• Certifications in ERP, Advanced Excel, or Operations/Supply Chain will be an advantage.

Key Performance Indicators (KPIs)

• On-Time Delivery (OTD) %
• Quote-to-Order conversion and cycle time
• Dispatch plan adherence
• MIS timeliness and accuracy

What We Offer

• Opportunity to work at the intersection of Sales, Operations, and Customer Success in a growing pharma machinery environment.
• Exposure to end-to-end order execution, ERP systems, and data-driven decision-making.
• A collaborative culture focused on process excellence and career growth.