Customer Support-Executive

Freyr Energy; Telangana; On-site; INR 300,000 - 500,000; Full time

Job summary

Freyr Energy in Telangana, India is seeking a customer support coordinator to guide customers through solar projects—from site survey to commissioning. You will handle inquiries, provide timely updates, and coordinate with sales, technical, installation and logistics teams to ensure smooth project execution.

You'll maintain accurate records in ZOHO CRM, explain system operation and AMC benefits, resolve issues on first contact when possible, and continuously learn about evolving solar

Qualifications

• 1-2 years of experience in customer support, coordination, or project management.
• Proficiency in English, Hindi, and Telugu (spoken and written).
• Ability to explain technical concepts clearly to non-technical audiences.
• Hands-on experience with Zoho CRM, Microsoft Office, and Exotel.

Responsibilities

• Respond to customer inquiries via phone, email, WhatsApp, and in-person interactions with accuracy and professionalism.
• Guide customers through all stages of the solar project including site survey, documentation, installation, net metering, and commissioning.
• Provide regular updates on project timelines and status, ensuring transparency and trust.
• Collaborate with sales, technical, installation, and logistics teams to resolve issues promptly.
• Maintain accurate customer records and project data in ZOHO CRM and internal systems.
• Address complaints with empathy and aim for first-contact resolution.
• Educate customers on system operation, AMC benefits, and basic troubleshooting.
• Escalate complex issues to appropriate departments in a timely manner.

Skills

Customer support

Coordination

Multi-language communication

Problem solving

Tools

Zoho CRM

Exotel

Microsoft Office

Job description

ROLE

• Respond to customer inquiries via phone, email, WhatsApp, and in-person interactions with accuracy and professionalism.
• Guide customers through all stages of the solar project, including site survey, documentation, installation, net metering, and commissioning.
• Provide regular updates on project timelines and status, ensuring transparency and trust.
• Collaborate closely with sales, technical, installation, and logistics teams to resolve issues promptly and efficiently.
• Maintain accurate and up-to-date customer records and project data in ZOHO CRM and internal systems.
• Address customer complaints and concerns with empathy, aiming for first-contact resolution.
• Educate customers on system operation, AMC benefits, and basic troubleshooting techniques.
• Escalate complex technical or operational issues to the appropriate departments in a timely manner.

REQUIREMENTS

• 1-2 years of experience in customer support, coordination, or project management; solar or renewable energy industry experience is highly advantageous.
• Proficiency in English, Hindi, and Telugu - both spoken and written.
• Strong ability to explain technical concepts clearly to non-technical audiences.
• Hands-on experience with ZOHO CRM, Microsoft Office Suite, and digital communication tools such as Exotel.
• Analytical mindset with strong attention to detail and problem-solving skills.
• Self-motivated with the ability to work independently and manage multiple customer projects simultaneously.
• Commitment to continuous learning about emerging solar technologies and evolving government policies.
• Prior experience in the solar or renewable energy sector is a strong plus.