Senior Customer Success Executive

RENEVIK Solar Solutions; North Goa; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Talent development programs

Job summary

RENEVIK Solar Solutions in Goa, India, seeks a Senior Customer Success Executive to lead client relationships across residential, commercial, and industrial sectors. You will ensure a superior onboarding experience, resolve issues, and collaborate with sales, engineering, and operations to align solutions with customer needs.

The role requires strong Zoho experience, multilingual communication (English, Hindi, Gujarati), and a background in electrical or renewable energy.

Qualifications

• Bachelor’s/Master’s degree in Electrical Engineering or Renewable Energy is preferred.
• Experience in customer-facing roles within the solar energy sector is desirable.
• Experience working with senior and executive level customer contacts.

Responsibilities

• Client Relationship Management: Build and maintain strong relationships with residential, commercial, and industrial clients.
• Build long-term relationships by staying in touch and resolving issues tailored to each client.
• Ensure a great customer experience and onboarding to Renevik Solar through education and communication.

Education

Bachelor’s/Master’s degree in Electrical Engineering or Renewable Energy

Experience in customer-facing roles in solar energy

Experience dealing with senior/executive customer contacts

Tools

Zoho Suite

Calendar Management

MS Office/Google Suite

Knowledge of solar mounting systems (rooftop, ground-mount)

Job description

Role: Senior Customer Success Executive

Employment Type: Full Time, Permanent

Location : Goa/Ahmadabad

Department: Customer Success

About Renevik Solar

Established in 2020 by Saket Arya and Rashi Arya, we are a group of driven and aspirational micro-entrepreneurs, committed to making a significant and lasting difference in India’s solar energy industry, determined to improve people’s lives by reducing their electricity bills and providing them with a hassle-free customer experience.

Vision

Our vision is to empower the common man’s future with energy independence while making the world greener, cleaner and leaner. With a 2x yearly revenue growth rate, we are among the fastest-growing solar solution providers in India.

Mission

Our mission is to build a robust ecosystem of knowledge, technology and trust that accelerates mass market adoption of green energy while enabling financial freedom. Our motto is, ‘Under Promise, Over Deliver’.

Core values

Our core values are building trust and maintaining integrity. Strengthening these two values at every step drives our decision‑making, shapes our behavior, and fosters a shared sense of purpose. It also influences how we approach our daily tasks, and helps us stick to timelines, complete projects with highest quality, and ensure clear and quick customer support and after‑sales services.

Who should apply?

• A minimum of 3-7 years of experience in customer-facing roles preferably within the solar energy sector.
• in a customer-facing role or within the renewable energy industry.
• Experience working with senior and executive level customer contacts
• Collaborative spirit both within the commercial team and with the product team

Key Responsibilities include leading the team to accomplish the following tasks.

• Client Relationship Management: Build and maintain strong relationships with residential, commercial, and industrial clients. Understand their needs, preferences, and procurement processes to position our solutions effectively.
• Building strong, long-term relationships with assigned customers by staying in constant communication and efficiently resolving issues tailored to individual needs.
• Ensure an overall great customer experience and onboarding to Renevik Solar through communication and customer education.
• Driving retention and expansion through upselling and cross‑selling.
• Be the voice of the customer internally with deep customer understanding and communicate customer feedback and experiences to the rest of the team.

Job Specifications:

• Technical Skills: Zoho Suite is mandatory, Calendar Management, MS Office/Google Suite.
• In-depth knowledge of various solar mounting systems (rooftop, ground‑mount) is required.
• Soft Skills: Conversational Skills (English, Hindi and Gujarati), Documentation & Presentation, Teamwork, Organization & Analysis, Time Management & Multitasking, Learning & Articulation, Attention to Detail.
• Qualifications: Bachelor’s/Master’s degree in Electrical Engineering or Renewable Energy is preferred

Here’s what you get:

• Be part of a thriving community and a passionate team driven by creativity and connection to make a difference in the green tech sector.
• Work hard, play hard! We offer fun team‑building activities and outings.
• We invest in you with a competitive salary and world‑class talent development programs.
• Never stop learning: Upskilling is on us! Take advantage of paid conferences, online courses, and certifications

How do you grow with us?

We know you’re a financial whiz with a knack for problem‑solving. That being said, the expected outcomes are:

1. 30-day target: 1. Learn all tech systems and product/service offerings to be effective in the position 2. Familiarize yourself with Renevik’s processes, tools, and softwares (e.g., Zoho Suite). Shadow calls and practice calls.
2. 60-day target: Establish strong communication channels with internal teams (sales, engineering, operations) to ensure seamless collaboration. Conduct initial outreach to customers to build rapport and understand their needs and expectations.
3. 90-day target: Identify quality leads and assign to respective engineers. Collaborate with cross‑functional teams to develop strategic initiatives for improving customer satisfaction and retention. Serve as a customer advocate within the organization, ensuring that customer needs and feedback are considered in decision‑making processes.

To find more about Renevik, its founders and culture, please click below:

• Renevik on LinkedIn
• Company’s Website
• Saket Arya, Founder and CEO, on LinkedIn
• Rashi Arya, Founder and COO, on LinkedIn
• Renevik on Instagram
• Our Values

Requirements

• Technical Skills: Zoho Suite is mandatory, Calendar Management, MS Office/Google Suite.
• In-depth knowledge of various solar mounting systems (rooftop, ground‑mount) is required.
• Soft Skills: Conversational Skills (English, Hindi and Gujarati), Documentation & Presentation, Teamwork, Organization & Analysis, Time Management & Multitasking, Learning & Articulation, Attention to Detail.
• Qualifications: Bachelor’s/Master’s degree in Electrical Engineering or Renewable Energy is preferred