Senior Support Manager - Hyderabad

Freyr Energy Pvt Ltd; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Freyr Energy Pvt Ltd in Hyderabad is seeking a seasoned Project Coordinator to lead and manage multiple solar projects. You will coordinate with internal teams and external stakeholders to expedite approvals, track dashboards, and monitor site statuses across solar installations.

The role also covers post-sales customer support, operations & maintenance oversight, and team management. You will report progress, ensure timely delivery, and uphold quality standards while aligning with the company’s

Qualifications

• Bachelor's degree required.
• 5 years of experience in project management and/or customer support.
• Strong English verbal and written communication.
• Knowledge of Zoho Projects and MS Office.

Responsibilities

• Project Coordination: lead and manage project coordination activities for solar projects; coordinate with internal and external stakeholders to expedite approvals; track status and dashboards.
• Customer Support: ensure post-sales inbound/outbound communication adheres to project timelines.
• O&M and QC: oversee maintenance and quality assessments at sites and report metrics.
• Team Management: lead teams, allocate tasks, and provide training.
• Regular reporting: provide progress updates against all projects.

Skills

Project coordination

Stakeholder collaboration

Customer support

English proficiency

Education

Bachelor’s degree

Tools

Zoho Projects

MS Office (Excel, Word)

Job description

Freyr Energy is one of the leading rooftop solar companies in India. With 8000+ satisfied customers across India, we have been providing world class solar solutions to homes and businesses since 2014. We are empanelled with MNRE. Our innovative customer app – Freyr Energy provides a seamless solar adoption experience and allows 24×7 service support. With easy 0 cost EMI options, we aim to make rooftop solar accessible to everyone.

Job Description

Roles and responsibilities:

• Responsible for the following –

o Project Coordination

▪ To lead and manage the team in all project coordination activities for varioussolar projects that are underway.

▪ Ensure regular coordination with external and internal stakeholders forexpediting approval, as and when required.

▪ Coordinate with various State Heads and be upto-date with the project status.

▪ To track & maintain dashboards to track TAT & performance in areas such as sitesurvey completions, DPR Approvals etc.

o Customer Support

▪ To ensure that all post-sales inbound and outbound communication are plannedand executed as per the pre-set intervals in the overall project timeline.

o O&M and QC

▪ To manage the team to ensure all quality assessments and maintenance activitiesat the sites for both rooftop & ground-mounted plants are done on a regular basisand within the targeted timelines.

▪ Ensure disposal of all tickets and proper reporting of all relevant metrics to highermanagement

• Team Managemento Lead the various teams in sync with their respective KRAs / strategy of the company.

o Task Allocation & monitoring on regular basis.

o Provide support & training to team-members where required.

• Regular reporting against all individual projects.

Requirements

Mandatory Requirements

• Bachelor’s degree in any discipline

• Minimum 5 years of experience with a stint in a project management and/or customer supportrole.

• Strong English verbal & written communication skills

• To have knowledge of Project Management platforms like Zoho Projects, etc.

• Proficient in MS Office (especially excel & word)

Additional Requirements

• Willingness to learn and should be result driven.

• Ability to think critically, organize work assignments according to their priority

• Collaborating with various stakeholders, internal and external

• Passion for delivering high quality results and takes complete accountability of assignments.