CUSTOMER SUPPORT EXECUTIVE

Sangini Group; Surat; On-site; INR 250,000 - 380,000; Full time

Job summary

Sangini Group in Surat is looking for a customer support executive to handle inquiries and resolve issues with professionalism. You will maintain accurate records of customer interactions using MS Excel and coordinate with internal teams to ensure seamless service delivery.

You will provide excellent service across channels, address complaints promptly, and collaborate with cross-functional teams to improve the overall customer experience in a fast-paced environment.

Qualifications

• Basic knowledge of MS Excel and ERP/application management.
• Ability to handle customer calls, WhatsApp queries, and follow-ups.
• Excellent communication and coordination skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Familiarity with customer support software and tools.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Manage and maintain accurate records of customer interactions using MS Excel.
• Coordinate with internal teams to ensure seamless service delivery.
• Provide excellent customer service through various communication channels.
• Resolve customer complaints and concerns promptly.
• Collaborate with cross-functional teams to improve overall customer experience.

Skills

Customer support

Communication

Coordination

Problem solving

Analytical skills

MS Excel

Tools

ERP / application management

Job description

• Handle customer inquiries and resolve issues professionally.
• Manage and maintain accurate records of customer interactions using MS Excel.
• Coordinate with internal teams to ensure seamless service delivery.
• Provide excellent customer service through various communication channels.
• Resolve customer complaints and concerns promptly.
• Collaborate with cross-functional teams to improve overall customer experience.

Job Requirements

• Basic knowledge of MS Excel and ERP/application management.
• Ability to handle customer calls, WhatsApp queries, and follow-ups.
• Excellent communication and coordination skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Familiarity with customer support software and tools.