Customer Support Executive

Refrens Internet Pvt. Ltd.; Surat; On-site; INR 267,840 - 357,120; Full time

Job summary

Refrens in Surat is seeking a Customer Support Executive passionate about helping users and solving problems. You will support customers via chat, email, and phone, guiding them through our invoicing and payments software to ensure a seamless experience.

You'll collaborate with the product team, continuously learn about the platform, and contribute to customer satisfaction and success. Strong English communication, Hindi verbal skills, and fast learning are essential.

Qualifications

• Minimum 1 year of work experience in customer support or a related role.
• Excellent written and verbal communication in English; Hindi proficiency for verbal communication.
• Fast learner with ability to grasp technical concepts quickly.
• Proficient in typing and comfortable handling phone calls.
• Strong problem-solving skills and a customer-oriented attitude.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Interact with users via chat, email, and phone to resolve product-related queries and issues.
• Master all features of our invoicing and payments software to provide accurate support.
• Create and maintain support documents, FAQs, and knowledge base articles for user reference.
• Collaborate with the product team to escalate and resolve complex issues.
• Ensure timely and effective communication with users to enhance their product experience.
• Strive to achieve high customer satisfaction and retention rates.

Skills

English proficiency

Hindi proficiency

Typing speed

Problem solving

Fast learner

Job description

# Customer Support ExecutiveMust have skillCommunicationclient handlingGood to have skillCommunicationJob DescriptionCustomer Support Executive **About the Role**We're looking for a Customer Support Executive who is passionate about helping users and solving problems. In this role, you'll support customers via chat, email, and phone, guide them through our invoicing and payments software, and ensure they have a seamless experience. You'll work closely with the product team, continuously learn about the platform, and contribute directly to customer satisfaction and success.Responsibilities:* Interact with users via chat, email, and phone to resolve product-related queries and issues.* Master all features of our invoicing and payments software to provide accurate and efficient support.* Create and maintain support documents, FAQs, and knowledge base articles for user reference.* Collaborate with the product team to escalate and resolve complex issues.* Ensure timely and effective communication with users to enhance their product experience.* Strive to achieve high customer satisfaction and retention rates.Qualifications:* Minimum 1 year of work experience in customer support or a related role.* Excellent written and verbal communication skills in English; proficiency in Hindi for verbal communication.* Fast learner with the ability to grasp technical concepts quickly.* Proficient in typing and comfortable handling phone calls.* Strong problem-solving skills and a customer-oriented attitude.* Ability to work independently and as part of a team in a fast-paced environment.* Flexibility to adapt to changing priorities and schedules.**ABOUT REFRENS**Refrens.com is an IT and SaaS software company — and the leading Business Operating System of choice for freelancers, agencies, and small businesses globally. With over 350,000 businesses across 178 countries, the platform delivers an integrated suite of tools encompassing accounting, invoicing, compliance management, Sales CRM, and inventory management.Refrens is backed by some of India's most prominent investors, including Kunal Shah (CRED), Vijay Shekhar Sharma (Paytm), Dinesh Agarwal (IndiaMART), and Anupam Mittal (Shaadi.com), and continues to grow rapidly within the global SaaS ecosystemCompany Perks**WHY REFRENS — SURAT**Surat is one of India's most dynamic commercial markets — and Refrens is at the forefront of helping its businesses operate more efficiently. Joining our Surat team as a Sales Executive means working with a globally trusted product, a motivated peer group, and leadership that is invested in your success.Whether you are a recent graduate exploring business development executive jobs in Surat or an early-career professional seeking a performance-driven sales vacancy in Surat, Refrens offers a platform where ambition is recognised and rewarded.About the jobLocation SuratJob Type Full TimeTotal Openings 3Total Experience (Years) 6months - 1 yearSalary Range ₹24,000 - ₹32,000Job posted on Thursday, 25 June 2026