Customer Support Executive

Udaan Hotels And Resorts; Siliguri; On-site; INR 250,000 - 360,000; Full time

Job summary

Udaan Hotels And Resorts in Siliguri, West Bengal invites applications for a Support Executive role focused on delivering quality customer service to travel agents. The position involves direct calls to resolve complaints or queries about purchased tickets and coordinating with internal teams to ensure timely solutions.

The role requires email-based follow-up with agents and navigation of airline websites for various aspects related to the PNR, with proper task handover when needed.

Responsibilities

• Communicate with the travel agent to resolve complaint or query about his purchased tickes by making or receiving a call.
• Email communication with the travel agent to solve their queries.
• Coordinate with internal team for various query resolution.
• Airlines websites email navigation for various aspects.
• Communicate with airlines support team for various activity in the PNR.
• Proper handover of the assigned task in case of requirement.
• Performs other duties as assigned.

Job description

Role

The support executive will perform the activies to provide quality customer service.

Responsibilities

1. Communicate with the travel agent to resolve complaint or query about his purchased tickes by making or receiving a call.
2. Email communication with the travel agent to solve their queries.
3. Coordinate with internal team for various query resolution.
4. Airlines websites email navigation for various aspects.
5. Communicate with airlines support team for various activity in the PNR.
6. Proper handover of the assigned task in case of requirement.
7. Performs other duties as assigned.