Customer Support Executive

Bizzriser; Rajkot; On-site; INR 201,000 - 335,000; Full time

Job summary

Bizzriser is seeking a Customer Support Executive to work directly with clients, understand requirements, demo our WhatsApp Business API platform and help solve day-to-day issues from Rajkot, Gujarat. This is a full-time role requiring clear communication in English and regional languages.

You will demonstrate features, troubleshoot client issues, guide onboarding, and coordinate with product teams to resolve complex problems while maintaining a strong client relationship.

Qualifications

• Good communication in English and regional languages (Gujarati/Hindi).
• Comfortable speaking with clients over calls/WhatsApp.
• Basic understanding of software/SaaS.
• Ability to troubleshoot problems logically.
• Comfortable conducting product demonstrations.
• Willingness to learn WhatsApp Business API & automation concepts.
• Good follow-up and client-handling skills.
• Prior experience in customer support or SaaS is a plus.

Responsibilities

• Communicate with clients and understand their requirements and problems.
• Provide product demos and explain features clearly.
• Help clients set up and use WhatsApp Business API and automation features.
• Troubleshoot client issues and provide practical solutions.
• Guide clients through platform features like templates, broadcasts, CRM, and chatbots.
• Follow up with clients to ensure issues are resolved.
• Coordinate with technical/product teams for deeper investigations.
• Maintain clear communication throughout the resolution process.
• Understand client requirements and suggest relevant features/workflows.
• Support clients during onboarding and help them get comfortable with the platform.

Skills

English & Gujarati/Hindi

Communication

Troubleshooting

Product demos

WhatsApp Business API

Client handling

SaaS experience

Job description

Bizzriser is a growing WhatsApp Business API and automation platform helping businesses manage customer conversations, broadcasts, follow-ups, chatbots and business workflows on WhatsApp.

We’re looking for a Customer Support Executive who can work directly with clients, understand their requirements, demonstrate our platform and help them solve day-to-day issues.

Key Responsibilities

Customer Support Executive

Location: Rajkot, Gujarat

Employment Type: Full-time

About Bizzriser

Bizzriser is a growing WhatsApp Business API and automation platform helping businesses manage customer conversations, broadcasts, follow-ups, chatbots and business workflows on WhatsApp.

We’re looking for a Customer Support Executive who can work directly with clients, understand their requirements, demonstrate our platform and help them solve day-to-day issues.

Key Responsibilities

• Communicate with clients and understand their requirements and problems
• Provide product demos and explain Bizzriser’s features clearly
• Help clients set up and use WhatsApp Business API and automation features
• Troubleshoot client issues and provide practical solutions
• Guide clients through chatbot, broadcasting, CRM, templates and other platform features
• Follow up with clients to ensure their issues are properly resolved
• Coordinate with the technical/product team when an issue requires further investigation
• Maintain clear communication with clients throughout the resolution process
• Understand client requirements and suggest relevant Bizzriser features or workflows
• Support clients during onboarding and help them get comfortable with the platform

Requirements

• Good communication skills in English and Gujarati/Hindi
• Comfortable speaking with clients over calls and WhatsApp
• Basic understanding of software, SaaS platforms and business applications
• Ability to understand problems and troubleshoot them logically
• Comfortable conducting product demonstrations
• Willingness to learn WhatsApp Business API and automation concepts
• Good follow-up and client-handling skills
• Prior experience in customer support, technical support, SaaS or a similar client-facing role is preferred

Sales Skills Are a Plus

Sales experience is not mandatory, but candidates with sales or business development experience will have an advantage.

The ability to identify client requirements, explain the value of a product and confidently handle sales conversations will be considered a plus.

What We're Looking For

Someone who can do more than simply answer support queries.

You should be comfortable

talking to clients, understanding the problem, demonstrating the product and taking ownership until the issue is resolved.

A technical mindset, good communication and a willingness to learn are more important than having experience with every feature from day one.