Technical Customer Success Manager

Weekday AI (YC W21); Gurugram District; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Weekday AI (YC W21) in Gurugram, India, is hiring a Customer Success Specialist to manage onboarding, training, and ongoing support for our SAAS customers. You will build strong relationships, ensure successful adoption, and work with cross-functional teams to drive outcomes.

The role requires 2–3 years in technical CS, strong API/webhook knowledge, and excellent communication. This on-site position offers growth in a fast-paced environment.

Qualifications

• 2–3 years in a technical CS or similar role in a SAAS company.
• Strong API/webhook integrations knowledge.
• Excellent communication and stakeholder management.

Responsibilities

• Be the primary contact for customers, understanding their needs and delivering solutions.
• Manage onboarding, training, and ongoing support.
• Develop and execute customer success plans with goals and metrics.
• Identify upsell and cross-sell opportunities and ensure renewals with sales.
• Collaborate with product and engineering to prioritize feature requests and bug fixes.
• Monitor usage data to identify trends and opportunities for improvement.
• Provide feedback to product about customer needs and market trends.
• Maintain accurate customer records and communicate updates to stakeholders.

Skills

Technical CS / SaaS

APIs & webhooks

Customer relationship

Strategic thinking

Education

Bachelor's degree (preferred)

Tools

WhatsApp Business API

Job description

Job Description:

This role is for one of Weekday’s clients

Min Experience: 2+ years
Location: Gurugram, Haryana, India
JobType: full-time

Responsibilities:

• Serve as the primary point of contact for our customers, understanding their business needs, and providing solutions to their problems.
• Manage customer relationships, including onboarding, training, and ongoing support.
• Develop and execute customer success plans, including setting goals, tracking progress, and reporting on results.
• Work with the sales team to identify upsell and cross-sell opportunities and ensure customer renewals.
• Collaborate with the product and engineering teams to prioritize customer feature requests and bug fixes.
• Monitor and analyze customer usage data to identify trends and opportunities for improvement.
• Provide feedback to the product team on customer needs and market trends.
• Maintain accurate customer records and communicate updates to relevant internal stakeholders.
• Conduct customer satisfaction surveys and follow up with customers to address any issues or concerns.

Requirements:

• 2-3 years of experience in a technical customer success or similar role in a SAAS company.
• Strong technical skills, including experience with APIs, webhooks, and integrations.
• Excellent communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
• Strong problem-solving skills and ability to think strategically.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Experience working with WhatsApp Business API is a plus.
• A bachelors degree in a relevant field is preferred.

Must-have skills

Technical Customer Success / SaaS experience, APIs, webhooks & integrations

Good-to-have skills

WhatsApp Business API, Technical Troubleshooting, Customer Onboarding

Requirements: