Customer Support Executive

Qrata; Pune District; On-site; INR 250,000 - 350,000; Full time

Job summary

Qrata in Moshi, Pune (In-Office) is seeking a Customer Support Executive to manage inbound client relationships, marketplace orders, and frontline customer engagement. This in-office role requires 1–2 years of relevant experience and no travel.

The role focuses on inbound inquiries, quotes, dispatch coordination, and maintaining strong customer sentiment across digital channels with a structured approach to order tracking.

Qualifications

• 1–2 years of experience in client handling, customer support or marketplace operations.
• Experience in FMCG, D2C or e-commerce is preferred.
• Fluent written and spoken English communications are required.
• Able to write clear, polished emails and engage professionally online.

Responsibilities

• Inbound Business Development & Client Handling: manage inquiries from gifting, bulk buyers, cafes and institutional accounts; prepare clear quotes and coordinate dispatch.
• Marketplace & B2C Order Management: oversee daily orders on major platforms; track dispatch, delivery metrics and escalations with logistics.
• Customer Communication & Brand Reputation: respond to inquiries across Instagram, brand email, and DMs; maintain professional brand tone; engage influencers.

Skills

Inbound communication

Email writing

Multitasking

Attention to detail

English communication

Education

Any Graduate

Job description

Role: Customer Support Executive

Department: Sales & Business Development

Job Type: Full-Time (No travel required)

Experience: 1-2 years

Education UG: Any Graduate

Location: Moshi,Pune (In-Office) 6 days working!!

Candidate Profile & Requirements

Experience: 1 to 2 years of relevant experience in client handling, customer support, marketplace

operations, or inbound business coordination (preferably within FMCG, D2C, or e-commerce).

Communication Skills: Flawless written and spoken English communication. Ability to write clear,

polished emails and engage professionally over digital channels.

Work Ethic: Strong multitasking ability, high attention to detail, and a structured approach to tracking

orders and client conversations.

Work Model: Dedicated in-office role from our Pune facility (no travel required).

Role Overview

We are seeking an articulate, proactive, and detail-oriented Business Development & Marketing Executive to manage incoming client relationships, marketplace order workflows, and front-line customer engagement. This role focuses entirely on inbound inquiries, client nurturing, and operational order execution with exposure to social media and influencers. There is no outbound hard selling, cold calling, or field travel involved.

Key Responsibilities

• 1.Inbound Business Development & Client Handling

  Manage and convert inbound inquiries from corporate gifting clients, one-time bulk buyers, cafes,

  and institutional accounts.

  Understand client requirements, prepare clear commercial quotes, and coordinate dispatch schedules.

  Maintain relationship records and facilitate repeat orders from existing institutional and gifting

  partners.

• 2.Marketplace & B2C Order Management

  Oversee daily B2C order flows across major e-commerce platforms (Amazon, Flipkart, Smytten,

  etc.).

  Track dispatch timelines, monitor delivery metrics, and resolve transit-related escalations with

  operations and logistics teams.

• 3.Customer Communication & Brand Reputation

  Manage and respond to direct customer inquiries, order updates, and product queries across Instagram,

  direct messages, and official brand email channels.

  Resolve customer issues with high responsiveness, empathy, and professional brand tone to ensure

  positive customer sentiment.

  Reaching out to influencers to increase brand awareness.